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BT Email not working on any of my family accounts

Bloodnock — Mon, 25 Dec 2023 07:43:06 GMT

Hi.

Is bt email down today (christmas morning) as I get this error message on all the different family accounts.

"Sorry

We don't recognise those details.

Please check you entered your email address and password correctly and try again."

Seems odd.

Re: BT Email not working on any of my family accounts

MikeB51 — Mon, 25 Dec 2023 08:29:47 GMT

Same for me. Just phoned BT. They're closed. So no e-mail service until Wednesday?

Re: BT Email not working on any of my family accounts

MikeB51 — Mon, 25 Dec 2023 08:33:01 GMT

I should have added that every time I try to change my password I get a message saying "there's a technical issue" but without saying what it is, and whether it's an issue at my end or BT's. So totally unhelpful.

Re: BT Email not working on any of my family accounts

hazpsorce — Mon, 25 Dec 2023 09:05:13 GMT

Same here, causes an extreme fright on this day of the year. Very very disappointed. Relieved it's not just me.

Re: BT Email not working on any of my family accounts

macspot — Mon, 25 Dec 2023 09:08:47 GMT

Same here, Thunderbird keeps failing, but I've managed to get on through my web browser.

Re: BT Email not working on any of my family accounts

PeterE17 — Mon, 25 Dec 2023 09:25:23 GMT

Same here, with similar error messages, plus "Cannot connect to default server or it is slow to respond".

Re: BT Email not working on any of my family accounts

IanM64 — Mon, 25 Dec 2023 09:29:27 GMT

Same here. Good timing Christmas Day!