This topic

Keeping btinternet.com email address with New EE regrade

Colin_London — Tue, 26 Dec 2023 22:07:56 GMT

Simple question - if you regrade from BT to ‘New EE’ (as opposed to ceasing BT and migrating to EE) do you retain access to your old email addresses without having to pay for Premium email?

Important seeing BT want us all to move to EE over the next year or so.

Re: Keeping btinternet.com email address with New EE regrade

jac_95 — Tue, 26 Dec 2023 22:35:35 GMT

@Colin_London

This thread should answer your question regarding BT Consumer email accounts and move to EE

https://community.bt.com/t5/Email/What-happens-to-my-BT-Email-and-BT-Cloud-if-I-move-from-BT-to/td-p/2330464

Re: Keeping btinternet.com email address with New EE regrade

Colin_London — Tue, 26 Dec 2023 23:33:53 GMT

Thanks @jac_95 - I take it this sort of migration is the type only available through the ‘new EE’ telephone sales number for BT customers?

Re: Keeping btinternet.com email address with New EE regrade

jac_95 — Wed, 27 Dec 2023 12:00:56 GMT

Yes when you upgraded/renew you can call customer services at present to discuss the new EE offerings.

More info: https://www.bt.com/ee