Issues sending to BT - postmaster has not replied to any messages

Oteam — Tue, 02 Jan 2024 09:47:53 GMT

Hi,

This message is for the attentions of the moderators, please raise this to the BT postmasters.

We messaged the Postmaster team on the 27th December as we had started seeing a number of client IPs not being able to deliver emails from the 25th onwards with the bounce code ''554 Service not available - access denied''.

We are unable to find any information on the postmaster site as to what this error code means and so whether this is a BT issue or whether the clients have gotten themselves blocked. As a result we can't advise them to make any changes.

As it has been nearly a week without reply, could you escalate this for us?

Re: Issues sending to BT - postmaster has not replied to any messages

NeilO — Tue, 02 Jan 2024 11:02:58 GMT

Hi @Oteam I'm sorry about that, I'll send you a private message so you can get in touch with more info and we'll be happy to chase up the postmaster team.

Thanks

Neil

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Issues sending to BT - postmaster has not replied to any messages

Re: Issues sending to BT - postmaster has not replied to any messages