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Lost Control of E-mail Account

Jo16 — Wed, 03 Jan 2024 11:47:48 GMT

This morning I found that the password saved in my apple keychain, which I know that I haven't changed in several months, was no longer accepted by the bt e-mail login. Then when I tried to change the password, my answers to the security questions were also not accepted. I am concerned that my account has been hacked and would appreciate assistance as soon as possible.

Re: Lost Control of E-mail Account

DavidM — Wed, 03 Jan 2024 12:32:13 GMT

Hi @Jo16 and welcome to our community.

Thanks for posting about your email password. The quickest way to get help with this would be to call out customer service guys on 0330 1234 150. Hopefully they'll be able to help but just in case I've dropped you a private message if you need to get in touch.

Cheers

David

Re: Lost Control of E-mail Account

DavidM — Sun, 07 Jan 2024 13:53:58 GMT

Thanks for sending over the details @Jo16

I'm glad the support guys were able to get this sorted for you.

All the best

David