This topic

Missing emails

Miki1 — Fri, 05 Jan 2024 15:00:52 GMT

I have been missing some emails seemingly randomly, for some weeks. I have looked in blocked senders but their names are not there. Basically I don’t know what I have missed, and only realise I have missed one when someone comments to me, or I see I am included in a group message but have only seen replies to this from other people in that group. I’m not sure how to proceed. Any help gratefully received,

Re: Missing emails

gg30340 — Fri, 05 Jan 2024 15:32:11 GMT

Log onto your BTMail account using a browser, not an email client/app, and then click on your username at the right hand side. Select "Settings" then go to the left hand side and select "Mail". Scroll down and click on "Blocked Senders".

This time, if you are already sure the email addresses are not there, look for the senders domain (the part after @) to see if you have blocked the their email account's domain.

The blocked domain's are usually at the top of the list. Scroll down the list and if you find the one you want. To unblock and select it. Click on "delete".

Re: Missing emails

Miki1 — Fri, 05 Jan 2024 16:51:04 GMT

Thank you, I’ll try that.

Re: Missing emails

Miki1 — Mon, 08 Jan 2024 12:20:28 GMT

Thank you for your advice. @gmail indeed was at the top of my blocked senders list. Having unblocked this, I tested one of my known contacts who uses that domain and who I knew had emailed me previously, and lo and behold she sent me an email successfully. Who knew!!

Re: Missing emails

DavidM — Mon, 08 Jan 2024 12:23:56 GMT

Thanks for letting us know this is sorted @Miki1 and thanks to @gg30340 for the great advice.

Cheers

David