This topic

Read receipts

Hammergirl — Mon, 01 Jan 2024 15:31:33 GMT

I have no setting in my email account which enables me to request read receipts, but when I send emails from my iPhone using the BT mail app, all emails get sent requesting a read receipt. I've checked my app settings and my BT mail settings but can't see anywhere how I could have turned on the 'request read receipt' option - or indeed, turn it off. It is only happening when I sent emails using the phone app, not when I use my computer. I've deleted and reloaded the app several times and it's still happening. How can I stop the read receipts being requested please?

Re: Read receipts

licquorice — Mon, 01 Jan 2024 16:00:47 GMT

Uninstall the BT mail app and use a proper app that lets you choose to request read receipts.

Re: Read receipts

Hammergirl — Mon, 01 Jan 2024 16:10:24 GMT

It is the proper BT mail app and it's only been happening for the past few months?

Re: Read receipts

licquorice — Mon, 01 Jan 2024 17:25:05 GMT

No, I mean a proper app. The BT mail app is hopeless, either use the native Apple mail app or try Blue Mail

Re: Read receipts

Hammergirl — Sat, 06 Jan 2024 10:01:19 GMT

Thanks, but I don't want to have to change my email address just to stop requests for read receipts

Re: Read receipts

imjolly — Sat, 06 Jan 2024 10:06:38 GMT

@Hammergirl

you misunderstand using a better mail app than BT Mail does not require you to use a different email address just a different app to access your email

Re: Read receipts

Hammergirl — Sat, 06 Jan 2024 11:38:07 GMT

Thank you. I'm having a long online chat with BT to try and get the issue sorted.

Re: Read receipts

licquorice — Sat, 06 Jan 2024 12:21:15 GMT

It would take you less than 5 minutes to install and use a far superior mail app.

Re: Read receipts

Carlusha — Sat, 06 Jan 2024 12:24:06 GMT

@Hammergirlwrote:
Thank you. I'm having a long online chat with BT to try and get the issue sorted.

You're fortunate to get a real person on Chat. Are you sure it isn't one of those new fangled AI thingies? 😂😂🤣

Re: Read receipts

Hammergirl — Sat, 06 Jan 2024 15:11:29 GMT

Well, I had a 2.5hr long online chat with a BT 'Tech' person who couldn't sort the problem so now it's been raised as case with the Tech team who should be able to get back to me next week.

I've tried to use my BT mail through the Apple 'Mail' app, but I can't send any for some reason. I can write them and they just stick in my Outbox. I'll try another app.

Re: Read receipts

Anonymous — Sat, 06 Jan 2024 15:40:17 GMT

@Hammergirlwrote:
I've tried to use my BT mail through the Apple 'Mail' app, but I can't send any for some reason. I can write them and they just stick in my Outbox. I'll try another app.

Sounds like you haven't configured the SMTP settings or have made a mistake. The BT "help" page is maybe a little oddly set up by providing the POP3 setting between the IMAP & SMTP. Disregard POP3 & use IMAP for incoming & SMTP for outgoing.

https://www.bt.com/help/email/manage-email-account/manual-settings/what-are-the-settings-for-outgoing-and-incoming-bt-email-servers

Re: Read receipts

Hammergirl — Sat, 06 Jan 2024 15:52:44 GMT

I've got Incoming mailserver 'Host name' as mail.btinternet.com as is the Outgoing mail server SMTP,

SSL is switched on

IMAP path prefis is balnk

Server port 993

Re: Read receipts

Anonymous — Sat, 06 Jan 2024 16:07:09 GMT

Outgoing server port is 465.

Re: Read receipts

Hammergirl — Sat, 06 Jan 2024 16:17:29 GMT

Thanks.

I don't seem to have the option to add a number. It says Outgoing Mail server -

SMTP - mail.btinternet.com.

If I click on that it shows mail.btinternet.com as Primary server and I get the option to add another SMTP server

Re: Read receipts

Anonymous — Sat, 06 Jan 2024 17:08:32 GMT

See if this thread helps.

Re: Read receipts

licquorice — Sat, 06 Jan 2024 17:27:16 GMT

Apple products are extremely weird to setup. Try Blue Mail, its a doddle.

Re: Read receipts

irp — Sat, 13 Jan 2024 09:21:03 GMT

I'm having the same stupid problem and paying a lot of money for premium BT. Also spent ages with a useless agent who had no idea about what I was talking about neither did her manager. I would not be able to do the swap email server thing as I imagine most people would not. Come on BT get your act together !!!

Re: Read receipts

Hammergirl — Sat, 13 Jan 2024 10:25:56 GMT

Well, after my long online chat with BT last weekend I'm still waiting for someone from the 'Tech' team to get back to me. I honestly think that they don't know what's causing the issue or how to resolve it.

Re: Read receipts

licquorice — Sat, 13 Jan 2024 12:10:48 GMT

Why are you even bothering, just use a different app.