This topic

OK BT, what did you do to disallow me to even see my LogIn page??

Stephen5000 — Sun, 07 Jan 2024 18:43:40 GMT

Just started to get this, won't allow me to login, or even view login page! Now what?? (Happy New Year!)

Re: OK BT, what did you do to disallow me to even see my LogIn page??

gg30340 — Sun, 07 Jan 2024 18:52:00 GMT

Same for me using Avast AV.

Works fine using email clients and email apps.

Re: OK BT, what did you do to disallow me to even see my LogIn page??

Les-Gibson — Sun, 07 Jan 2024 18:56:05 GMT

OK for me currently using BT virus protect

Re: OK BT, what did you do to disallow me to even see my LogIn page??

Stephen5000 — Sun, 07 Jan 2024 18:57:53 GMT

Maybe BT are working on a fix as we speak LOL 🤣 It's actually good to know I'm not alone, obviously something they've just done (worked fine 30 minutes before I posted this message), as usual, doesn't seem to have been tested properly in the real world, where people actually use their WebMail...

Re: OK BT, what did you do to disallow me to even see my LogIn page??

gg30340 — Sun, 07 Jan 2024 19:03:09 GMT

It works fine with Microsoft Defender.

It is probably a false positive on the AV side of things rather than a Phishing problem and will probably have been triggered by some tinkering at BT.

I will notify the moderators to see if they can get an update.

Meanwhile you could always mark your AV to allow the connection if you feel it is safe.

Re: OK BT, what did you do to disallow me to even see my LogIn page??

Stephen5000 — Sun, 07 Jan 2024 19:05:26 GMT

I've actually just discovered a workaround (I think!). In my anti virus, AVG 'settings', there is a way to enter, 'exceptions'. So I entered email.bt.com and so far it hasn't kicked me off despite a few refresh screens. Would be nice if BT could properly fix it though..

Re: OK BT, what did you do to disallow me to even see my LogIn page??

adam101 — Sun, 07 Jan 2024 19:08:20 GMT

Same error here - exception put in place for now.

Re: OK BT, what did you do to disallow me to even see my LogIn page??

WSH — Sun, 07 Jan 2024 19:13:20 GMT

I don’t know if the two things are related but just this week, I’ve started getting reports of a phishing trojan in backup shadow copies. The location is in Firefox profiles. My own investigation and the chat on the internet suggest it is a false positive. Chat on the internet has people reporting the same in Chrome and Thunderbird, suggesting it affects email clients too. Interestingly, the chat goes back to October but I’ve only just encountered it. It looks like a Windows bug to me.

Re: OK BT, what did you do to disallow me to even see my LogIn page??

-Richie- — Sun, 07 Jan 2024 19:52:32 GMT

@Stephen5000wrote:
Would be nice if BT could properly fix it though..

AVG isn't a BT product and not something they can fix, false positives happen with security software all the time, AVG will eventually remove it, most likely when the realise or when BT make them aware.

Re: OK BT, what did you do to disallow me to even see my LogIn page??

Stephen5000 — Sun, 07 Jan 2024 19:56:33 GMT

@-Richie-wrote:
@Stephen5000wrote:
Would be nice if BT could properly fix it though..
...or when BT make them aware.

Hopefully this thread will be a mechanism for BT to contact AVG about the issue and and launch an eventual resolution...

Re: OK BT, what did you do to disallow me to even see my LogIn page??

licquorice — Sun, 07 Jan 2024 20:01:13 GMT

Dream on !!!

Phishing or is AVG over-reacting?

debjb52 — Sun, 07 Jan 2024 20:06:11 GMT

OK just ignore, I've just seen that others are having the same trouble so I'll check the replies there first

I was able to log in to my email on my laptop this afternoon with no trouble, but tonight I can't get on because AVG is saying there's a Phishing attempt.

As far as I know, I haven't updated or downloaded anything in the 5 hours between log-ins, so is anyone else having trouble logging in?

Or is it my AVG program?

Any ideas? I can still log in on my mobile app, just not via the BT website on my laptop.

Thanks

Re: Phishing or is AVG over-reacting?

gg30340 — Sun, 07 Jan 2024 20:13:05 GMT

@debjb52

I have moved your post onto this thread to keep the reports in the same place to save duplication of replies.

Re: security

Suey — Sun, 07 Jan 2024 20:41:30 GMT

Hi - I have started to get this issue today - if they corrected it why is it happening now ?

Re: security

gg30340 — Sun, 07 Jan 2024 20:54:42 GMT

@Suey

The problem you are experiencing will no doubt be the one in this thread not the thread you posted on so I have moved your post onto this thread to keep the reports in the same place to save duplication of replies.

Re: Phishing or is AVG over-reacting?

Keith49 — Sun, 07 Jan 2024 20:58:31 GMT

Same problem on my laptop. OK on phone and tablet.

Re: OK BT, what did you do to disallow me to even see my LogIn page??

AtTen24 — Sun, 07 Jan 2024 21:08:11 GMT

Hi Stephen5000 I too use Avast/AVG and couldn't get access to my email.....rang the helpline and they said there was an issue, used your quick fix tip and managed to get back my email in the short term - thanks for the tip/advice. Hope it's fixed properly soon. Thanks from AtTen24

Re: security

Suey — Sun, 07 Jan 2024 21:24:43 GMT

Thank you, it’s been driving me mad all evening.

Re: OK BT, what did you do to disallow me to even see my LogIn page??

DavidM — Mon, 08 Jan 2024 09:56:06 GMT

Hi all,

Thanks for bringing this to our attention. We've reported the issue and will feed back your comments.

Cheers

David

Re: OK BT, what did you do to disallow me to even see my LogIn page??

DavidM — Mon, 08 Jan 2024 10:07:31 GMT

Hi all,

Quick update. AVG have confirmed this should now be sorted. Can you all check and let me know.

Cheers

David