This topic

Can I put several emails into safe sender without having to do them individually?

Sunflower29 — Sun, 07 Jan 2024 17:41:19 GMT

Re: Can I put several emails into safe sender without having to do them individually?

gg30340 — Sun, 07 Jan 2024 18:58:37 GMT

No. There is no way to do that.

Re: Can I put several emails into safe sender without having to do them individually?

Sunflower29 — Sun, 07 Jan 2024 19:39:37 GMT

Hi, thanks for the quick reply. I thought that would be the case because I couldn't find a way to do it.

Rather annoyig because after 3 years, I'm suddenly having problems sending a group email of 34 addresses, via BCC . I'm getting the 553 error. tried to sort myself and then spent over an hour on the BT chat, 3 different advisers and basically was told to use safe senders. I'm a Neighbourhood Watch coordinator and need to be able to send emails to my group of residents. Will have to enter all the addresses as safe and hope it works.

Re: Error 553

Sunflower29 — Sun, 07 Jan 2024 19:48:12 GMT

I have spent an hour on the BT chatline this afternoon, to 3 different advisers about being suddenly unable to send a group email via BCC. I was told no one else had reported this problem and basically they couldn't really help!

Re: Can I put several emails into safe sender without having to do them individually?

gg30340 — Sun, 07 Jan 2024 19:52:51 GMT

Adding the people/email addresses you are sending to to your safe sender list will make no difference. The safe senders list is to mark the email addresses that you receive as safe not the ones that you send.

There have been a few posts about the 553 error and it may be that there is a problem with the BCC. Some have reported when the removed their own email address from the BCC the error cleared.

If you do have your own email address in the BCC it might be worth trying to send after removing it.

It might also be worth clearing your history and cookies from your browser.

If that doesn't help, if your group are in agreement you could try sending a test email to them not using the BCC. This of course would allow all members to see all email addresses that some members may not want.

If it does send it will at least confirm the problem appears to be with the BCC and may assist in getting the problem resolved.

Post back how you get on and if need be further assistance.

Re: Error 553

Sohara — Sun, 07 Jan 2024 19:56:10 GMT

well that is wrong loads have reported it its hard to get email help from BT I have had 3 engineers trying to help it seems because I send BCC group messages I have been marked as sending spam this has also put a marker on my email address so twitter barred me for 2 days and lots of other apps where I am registered as a btinternet customer , BT have fixed the problem re my BCC sending but I cannot log in to MY BT now and as I say lots of sites that have my btinternet as a password on their site have blocked me

You are most probably marked as sending spam too . I have been sending BCC emails to the club I run for 2 years this has just happened to me

Re: Can I put several emails into safe sender without having to do them individually?

Sunflower29 — Sun, 07 Jan 2024 20:01:46 GMT

Thank you for your advice.

I had already cleared my history and cache and I don't have my address in the BCC although I do send the email to myself because I have to use BCC due to GDBR. I have been sending the email this way for the past 3 years without any problem! I am at a loss especially when the BT adviser told me no on ele had the problem!! (Where have I heard that before?)

Re: Error 553

Sunflower29 — Sun, 07 Jan 2024 20:04:19 GMT

Hi Sohara

I t is very frustrating because I send the emails in my role as a volunteer who hels my local community. I may have to use a different email address which will be a pain.

Re: Can I put several emails into safe sender without having to do them individually?

gg30340 — Sun, 07 Jan 2024 20:05:52 GMT

I doubt the BT advisors have sight of all the problems that happen with BTMail so if I would take what ever the BT advisors say with a pinch of salt.

It could be that the BT anti spam software has wrongly decided you are a spammer.

I have notified the moderators of the forum about your problem. Once they have read this they may be able to help. They will advise you by posting on this thread.

Re: Can I put several emails into safe sender without having to do them individually?

gg30340 — Sun, 07 Jan 2024 20:11:23 GMT

I have moved your other posts onto this thread because posting the same issue on different threads can cause confusion and problems with duplicate replies.

Re: Can I put several emails into safe sender without having to do them individually?

Sunflower29 — Sun, 07 Jan 2024 21:11:16 GMT

Thank you. I really appreciate your help.

Re: Error 553

Sohara — Sun, 07 Jan 2024 23:08:49 GMT

same with me , but I cannot export my email addresses to another email account , I cannot find the export button . it is supposed to be in Contacts then 'more' but it is not on that list for me and so far have found no way of doing it

I have also tried importing my contacts from other email providers Gmail got my emails over but not my contacts ( think BT are blocking it ) outlook wants me to do a csv file which I did but still cannot export my contacts into that , it is a total nightmare and I have been with BTinternet email address since the internet first started , they have done some big changeover lately & this has caused all the problems

Re: Error 553

DavidM — Mon, 08 Jan 2024 08:30:53 GMT

Hi @Sunflower29 and welcome.

I'm sorry you're having problems sending your emails. Take a look at BT Email - best practices for postmasters and senders of email | BT Help for help with that. Let me know how you get on.

Cheers

David

Re: Error 553

Sunflower29 — Mon, 08 Jan 2024 10:01:16 GMT

Hi David

Thanks for your suggestion.

I did have a look at that link yesterday but to be honest it was either beyond me or wasn't relevant and therefore I didn't find it helpful. All I know is I never had problems sending the group email before and I'm simply a volunteer trying to help/support my immediate neighbourhood. It's now become a chore!

Re: Error 553

Sunflower29 — Mon, 08 Jan 2024 10:08:17 GMT

It's very frustrating especially for an 'ordinary' user of the email system. Nothing has changed with the people I send emails to.. their addresses haven't changed. 🙄

Re: Error 553

DavidM — Mon, 08 Jan 2024 10:23:56 GMT

Thanks for checking that @Sunflower29 , sorry it didn't help.

We can take a closer look at this for you. I've dropped you a private message so please send over the details including any address(es) you're having problems with.

Cheers

David

Re: Error 553

Sunflower29 — Mon, 08 Jan 2024 13:18:10 GMT

Hi David

I have replied to your private message but just to let you know as a Neighbourhood Watch coordinator I received an email from the organisation this morning and was able to forward it to the 34 email addresses in my group using BCC. I can't do so when I send an email from myself.

Re: Can I put several emails into safe sender without having to do them individually?

Sunflower29 — Mon, 08 Jan 2024 13:20:54 GMT

Sorry - no solution. I pushed the wrong button.

Re: Can I put several emails into safe sender without having to do them individually?

Sohara — Mon, 08 Jan 2024 13:32:58 GMT

Sunflower I had exactly the same problem as you I have been sending groups emails out BCC to my club memebers in groups for over 2 years then all of a sudden they did not go with the BCC message after weeks and 3 BT guys helping me , they fixed it , but left me with other problems . But at least the BCC problem is solved

It seems by sending goupr mails out they thought I was sending out SPAM and so I was marked as a spammer , they have managed to get me unmarked and I can send again , but my btinternet address is still marked as 'Compromised' so all my apps etc have either blocked me or want let me use them unless they get a pin code they send me every tine it is a nightmare ...you may be marked as sending Spam emails too , ask BT to check it out for you

Re: Can I put several emails into safe sender without having to do them individually?

Sunflower29 — Mon, 08 Jan 2024 15:20:37 GMT

Yes that is what I was beginning to think. Will try BT again! Thanks