This topic

Password Expired Loop after enabling disabled Email Account

andrew1brown — Tue, 09 Jan 2024 18:21:51 GMT

Hi, i'm trying to reset a password on a email account which was disabled. I've re-enabled it and tried to reset the password. But now i'm in a password reset loop. Change the password, try and login, then the system tells me to reset my password and around it goes.

The status of the email account is 'Password Expired'

Can anyone help please?

Re: Password Expired Loop after enabling disabled Email Account

Les-Gibson — Tue, 09 Jan 2024 18:38:10 GMT

Are you a BT customer? if not then you can only access BT basic email using a browser, no email client will work with BT Basic

Re: Password Expired Loop after enabling disabled Email Account

andrew1brown — Tue, 09 Jan 2024 19:14:51 GMT

Yes I’m a BT Customer.
if I log into my account I can see my email accounts. I can’t get the account to working that has the status Password Expired.