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Lost Email Access, Can't reset password

alchad — Wed, 10 Jan 2024 18:38:43 GMT

Hi,

Lost access to my email - getting messages saying I need to reset passwords etc. I've tried several times going through the procedure and have got to the "reset password" stage but despite using a brand new password I keep getting "something went wrong" message.

I've also tried phoning for help but none of the press 1 etc options are for email. Going crazy!!

Any suggestions

Thanks Alan C

Re: Lost Email Access, Can't reset password

NeilO — Wed, 10 Jan 2024 20:00:24 GMT

Hi @alchad welcome back to the community. I'm sorry to see you're having problems with your email password. I can see you've a @talk21.com email from the community registration. When resetting your password you need to format it like this your.email.t21@btinernet.com instead of your.email@talk21.com

Let me know if that helps.

Thanks

Neil

Re: Lost Email Access, Can't reset password

alchad — Wed, 10 Jan 2024 21:04:36 GMT

Neil,

Thank you for that. You have started a few bells ringing in my old head! I had this problem quite few years back and I seem to recall that the emil was part of the problem/solution. I think I half got in just now but managed to mess up the new password and have been locked out for 20 minutes before I can try again. Thanks for jogging the memory😀. Will report back.

Regards

Alan C

Re: Lost Email Access, Can't reset password

alchad — Wed, 10 Jan 2024 21:23:41 GMT

Worked! Got password reset, thanks for the help.