This topic

email stopped working

jessiejunie — Thu, 11 Jan 2024 16:51:42 GMT

For some strange reason this week my wifes BT emails have stopped coming into her inbox. she has not changed any setting in her android phone.

I have spoken to BT and they don't recognise her email address though it is a @btinternet.com suffix & she has had the email address for about 20 years.

can anyone shed any light on this issue?

Re: email stopped working

gg30340 — Thu, 11 Jan 2024 19:59:13 GMT

Are you/your wife a current BT Broadband customer or are you paying for your email through a BT Premium email account?

Has she checked to see if her email account is working when she uses a web browser (webmail) to access it?

Re: email stopped working

jessiejunie — Tue, 16 Jan 2024 06:59:18 GMT

Hiya. Thank you for your help. My wife’s email account is paid for through a BT premium account. Interestingly even though I pay monthly for the account BT could only find my own email address linked to the account.
which poses the question - how is my wife’s email account being paid for. She doesn’t have any financial dealings with BT. She has had her email account which is @btinternet.com for over 20 years?

Anyway, I contacted BT customer services twice. The first time a young lady had no idea as to how to resolve the problem. A second call to a more experienced customer service contact had the problem sorted out in 10 minutes. Hey presto one happy wife!!

Thank you for your interest in my problem.
steve.