BT ID Email Address Won't Change, comes up with error.

AlexG97 — Tue, 23 Jan 2024 20:05:49 GMT

Hi,

I tried to create a BT ID account last night using my main personal email address but it came up saying there was a technical error. I have tried tonight and it still says there is a technical error.

I have resorted to using my much less used gmail account address and it has accepted the email address and created an account. I have tried to change the BT ID to my personal email address but it says it cannot save the change.

The email address I am trying to use, doesn't have an account already set up on BT and it isn't my ID or recovery email address. Anyway I can get this changed to my main email address?

Any help or guidance would be appreciated.

Re: BT ID Email Address Won't Change, comes up with error.

PaddyB — Wed, 24 Jan 2024 15:22:35 GMT

Hi @AlexG97,

Thank you for posting and welcome to the Community. I'm sorry you're getting that error when you try to set up your BT ID. If you send me your details, I can take a look at his for you.

I have sent you a private message with instructions on how to contact the team. You can access your messages via the envelope icon at the top right of the screen, or click on this link, Private messages

Thanks,

Paddy

This topic

BT ID Email Address Won't Change, comes up with error.

Re: BT ID Email Address Won't Change, comes up with error.