This topic

Not receiving all of my emails query

Judge99 — Tue, 16 Jan 2024 21:43:54 GMT

Hi All,

I'm having a problem with my BT email account in that I don't always receive emails, an example being sending emails from my Gmail account - they show as sent from Gmail but never arrive, they're not in the In-box, spam, or deleted folders.

I've also had companies send me emails and again they never arrive - Merseyrail sent me an email on the 1st January but I never received it and yet received a copy of it which they sent yesterday, Ben's Gutters sent me an invoice email several times but they've never been received.

I'm accessing my emails from my laptop using Edge Version 120.0.2210.133 (Official build) (64-bit), and the BT website https://home.bt.com/login

Has anyone else experienced this?

Any help would be much appreciated.

Thanks,

Ian

Re: Not receiving all of my emails query

gg30340 — Tue, 16 Jan 2024 22:23:40 GMT

Check that you have not blocked the email address or domain (part after the @).

Log onto your BTMail account using a browser, not an email client/app, and then click on your username at the right hand side. Select "Settings" then go to the left hand side and select "Mail". Scroll down and click on "Blocked Senders". Scroll down the list until you find the one you want to unblock and select it. Click on "delete".

Re: Not receiving all of my emails query

polish — Tue, 16 Jan 2024 22:39:33 GMT

Hi Ian

Yes having the same issues and have not blocked any of the emails as I have been advised to check.

I am accessing my emails on my dell all in one desktop on the firefox platform and the BT website https://home.bt.com/login.

Thanks Julie

Re: Not receiving all of my emails query

Judge99 — Tue, 23 Jan 2024 21:05:51 GMT

Hello,

Thanks for replying and I've just checked the blocked emails as you suggested and my own Gmail account, which my BT email account wont receive emails from, isn't in the blocked list.

Any other suggestions would be welcome.

Thanks,

Re: Not receiving all of my emails query

Judge99 — Tue, 23 Jan 2024 21:06:46 GMT

Hi Julie,

Is this still happening for you or have you managed to resolve it?

Regards,

Ian

Re: Not receiving all of my emails query

gg30340 — Tue, 23 Jan 2024 21:10:46 GMT

Did you check for the gmail domain, the part after the @ ie @gmail. The domains are usually at the top of the list in the Blocked Senders.

Re: Not receiving all of my emails query

Judge99 — Tue, 23 Jan 2024 21:46:59 GMT

Hello,

Yes I checked the full list and it's not there.

Re: Not receiving all of my emails query

polish — Wed, 24 Jan 2024 12:10:18 GMT

Hi Ian

Not sure about this as have checked blocked sender list, some emails coming through but cannot say if others are, certainly some were sent last week by my regular on line supermarket and not received?

Kind regards Julie

Re: Not receiving all of my emails query

janlowe — Sat, 27 Jan 2024 14:19:10 GMT

I also have exactly the same problem - emails that have been sent to me have not arrived. It seems to be random - I am receiving emails but not all. The emails I didn't receive were from BT Internet email addresses, though. Is that the same for you ? I have checked the blocked list and nothing in there. I have checked Spam and Trash, ditto. I know of someone else who had the same problem in October/November. I have only become aware of my problem since today. Suggest we contact help desk, as this is something that people may be experiencing but not aware of - how do you know an email hasn't arrived unless you are aware it was sent ?

Re: Not receiving all of my emails query

polish — Sat, 27 Jan 2024 16:06:11 GMT

No they are not all btinternet email addresses that have not come through but I agree this needs to be looked at by a moderator.

Thanks Jules

Re: Not receiving all of my emails query

studsr — Thu, 26 Jun 2025 11:12:51 GMT

This has started to happen to me - I know for a fact that a website company I am dealing with has sent me emails, but they never appear.

I have seen the emails as a screenshot, and my email address is correct. The domain/email address is not on my blocked sender, blocked domains or rules. I have triple checked this.

I access my BT email solely through BT's own webmail.

What is going on?

Re: Not receiving all of my emails query

Katie_B — Thu, 26 Jun 2025 11:36:33 GMT

Hi @studsr.

Thanks for coming here.

I have sent you a private message to gather more information.

Katie

Re: Not receiving all of my emails query

alexis2 — Sun, 29 Jun 2025 10:18:53 GMT

I have the same problem. I received the following in my gmail account when sending to btinternet.com email addresses

From: Mail Delivery Subsystem <mailer-daemon@googlemail.com>
Date: Mon, 23 Jun 2025, 15:01
Subject: Delivery Status Notification (Failure)
To: < <I have deleted name> @gmail.com >

Message not delivered

There was a problem delivering your message to <I have deleted the person's name>@btinternet.com . See the technical details below, or try resending in a few minutes.

The response from the remote server was:

554 Message rejected on 2025/06/23 15:01:44 BST, policy (3.2.1.1) ID (67F738602408BFC0) - Your message looks like SPAM or has been reported as SPAM

The individual did not receive any notice of failure.

Also I personally did not receive an email sent from a googlemail.com address and sent to my btinternet.com address.

It seems to be btinternet.com is not delivering emails sent to multiple addresses as was the case in both of these instances.

Thanks for any help

Alexis

Re: Not receiving all of my emails query

Alex_H — Sun, 29 Jun 2025 10:43:26 GMT

Hi @alexis2,

Welcome to the BT Community

As per the rejection message it looks like your messages are getting caught in the spam filter. This is not happening when you send an individual message to a btinternet address to confirm, just the mass message?

It is worth having a check over the guide on this page to check everything is setup in a way to help avoid it being caught in the spam filter. The page also includes the BT postmaster address which you can contact to let them know of the issue you are having and they may be able to help.

Alex