This topic

Can I change my BT ID sign in?

Stephen5000 — Sun, 28 Jan 2024 23:28:45 GMT

I have multiple email addresses all accessible from my BT ID.

Is it possible to change my BT ID login to another address I have? (I'm sure you use to be able to do this, but can't see an option anymore on how to)

Re: Can I change my BT ID sign in?

gg30340 — Mon, 29 Jan 2024 00:50:13 GMT

See link

Can I change my BT ID security question and answer? | BT Help

Re: Can I change my BT ID sign in?

Stephen5000 — Mon, 29 Jan 2024 09:17:21 GMT

Those instructions look very easy to follow, except...

"You can change your BT ID username and security details at any time by logging in to My BT and selecting Profile from the Settings link."

For the life of me, when I log in, I cannot find any 'settings' link to then go into my 'profile'??

Re: Can I change my BT ID sign in?

licquorice — Mon, 29 Jan 2024 11:31:16 GMT

At the login page, scroll down to 'My Details' > manage

Re: Can I change my BT ID sign in?

gg30340 — Mon, 29 Jan 2024 11:38:11 GMT

Log onto your MyBT then hover the mouse over "MyBT" in the blue banner menu and a drop down box will open, then go to "Your Details" then "Personal Details" then "Your Profile".

Re: Can I change my BT ID sign in?

Stephen5000 — Mon, 29 Jan 2024 11:50:28 GMT

@gg30340wrote:
Log onto your MyBT then hover the mouse over "MyBT" in the blue banner menu and a drop down box will open, then go to "Your Details" then "Personal Details" then "Your Profile".

Now, why can't BT issue such straightforward instructions! Many thanks...