This topic

Read Receipts

iqed — Fri, 26 Jan 2024 23:19:18 GMT

Since the upgrade every email that I send is requesting a read receipt from the person I have sent the email to.

I have NOT requested this.

How on earth do I stop this happening?

Re: Read Receipts

gg30340 — Sat, 27 Jan 2024 00:03:14 GMT

When composing an email click on the "Options" at the right hand side and scroll to "Send Receipts" and ensure that the boxes are not ticked.

Re: Read Receipts

iqed — Sat, 27 Jan 2024 00:12:45 GMT

That's just it - the box for the read receipt isn't ticked.

But since the upgrade every receiver of every email that I send is now getting a pop up message saying that I have requested a read receipt.

But I have done no such thing!

It's absolutely ridiculous.

Re: Read Receipts

gg30340 — Sat, 27 Jan 2024 17:20:31 GMT

Have you tried clearing your browsers history and cookies?

If the boxes are not ticked there will be nothing any of the forum users can do to help so I have notified the moderators of the forum about your problem. Once they have read this they may be able to help. They will advise you by posting on this thread.

Re: Read Receipts

RobbieMac — Sat, 27 Jan 2024 18:13:06 GMT

Hi @iqed

Welcome to the BT Community and thank you for your post!

I am sorry for the read receipt problem you're having. Strange issue! The community aren't going to be able to offer advice on this one I'm afraid. We will need to check this out from here. I have sent you a private message with instructions on how you can send us over your details and we'll look into this for you. See: Private messages

Thanks,

Robbie

Re: Read Receipts

Brigid — Wed, 31 Jan 2024 14:37:15 GMT

Hello, I have the same difficulty with read receipts being requested from individuals I email. Yet the composed email is not ticked for these issues.

Regards,

Re: Read Receipts

DanielS — Wed, 31 Jan 2024 16:50:10 GMT

Hi @Brigid,

I'll take a look into this for you and see what we can do.

I'm going to send you a private message that you can reply back to my team through.

Thank you

DanielS