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Spam folder not getting synced to my Thunderbird client

Moyners — Wed, 31 Jan 2024 14:40:04 GMT

Hello,

When I look at my account through the webmail interface I see a spam folder. This folder does not get generated in my Windows PC's Thunderbird client. I believe it is the BT spam engine that moves messages into this folder.

I would like to occasionally look for messages that have gone into spam folder without having to use webmail.

Is there a way of getting it to show up as a folder in Thunderbird?

Cheers.

Re: Spam folder not getting synced to my Thunderbird client

gg30340 — Wed, 31 Jan 2024 14:48:05 GMT

It sounds like you have set your Thunderbird up as a POP3 account instead of an IMAP account.

If it is a POP3 account it will not show the Spam folder or any other folders other than the Inbox folder that are on your webmail.

You would need to set up T'bird as an IMAP account which will then show and synchronise with all your folders that you see on webmail.

Re: Spam folder not getting synced to my Thunderbird client

Moyners — Wed, 31 Jan 2024 14:56:02 GMT

I'm pretty sure it is set to IMAP but will check, thanks for the suggestion.

Re: Spam folder not getting synced to my Thunderbird client

licquorice — Wed, 31 Jan 2024 15:04:10 GMT

If it is configured as IMAP, make sure all folders are set to sync with the server.

Re: Spam folder not getting synced to my Thunderbird client

Moyners — Wed, 31 Jan 2024 15:14:26 GMT

I can't see how to set a folder to sync or not. Thanks for responding.

Re: Spam folder not getting synced to my Thunderbird client

licquorice — Wed, 31 Jan 2024 15:21:12 GMT

Click on File > Subscribe > Select the account and select folders to subscribe to.

Re: Spam folder not getting synced to my Thunderbird client

Moyners — Wed, 31 Jan 2024 15:41:27 GMT

Thanks, I'm certainly going to take a look there.