This topic

Change to email appearance

Brain — Fri, 01 Dec 2023 15:34:08 GMT

Why has BT changed the look of my premium email account? Cani change it back? If so, how?

If not, how do I move my account?

Re: Change to email appearance

gg30340 — Fri, 01 Dec 2023 17:31:36 GMT

@Brain wrote:

Why has BT changed the look of my premium email account? Cani change it back? If so, how?

If you log onto the email account then click on your username at the top right and select settings you will find a button "Switch back to old version". You may find that this will only work for a short period until BT enforce the switch to the new interface.

If not, how do I move my account?

You can not move an email account/address to a different supplier. You would need to stop paying for your BTMail Premium email service and start a new email account with a different supplier and a new email address.

This will of course mean that you will no longer have your BTMail email address other than as a "downgraded" BTMail Basic account which is free.

See link

BT Email products | Types of BT Emails | BT Help

Re: Change to email appearance

delphinium9 — Thu, 25 Jan 2024 17:15:28 GMT

My email format changed today. I want to turn back to the old style appearance but the "switch button" (mentioned in the solution from gg30340) is not on the settings page. Is there another way or is this the only way?

Re: Change to email appearance

licquorice — Thu, 25 Jan 2024 17:42:26 GMT

You're stuck with it

Re: Change to email appearance

gg30340 — Thu, 25 Jan 2024 19:35:22 GMT

@delphinium9 wrote:

My email format changed today. I want to turn back to the old style appearance but the "switch button" (mentioned in the solution from gg30340) is not on the settings page. Is there another way or is this the only way?

As per my message that was dated 1.12.23 "You may find that this will only work for a short period until BT enforce the switch to the new interface". That has now happened and you can not switch back.

Re: Change to email appearance

Brain — Fri, 26 Jan 2024 09:17:28 GMT

Typical ‘we know best’ attitude from BT. Not long now before I close the account.

Re: Change to email appearance

gg30340 — Fri, 26 Jan 2024 09:29:05 GMT

Well it is their email system. There is no requirment to use it.

Re: Change to email appearance

transadd — Fri, 26 Jan 2024 09:44:12 GMT

I quite like the new appearance, the one problem I have is that if you delete an email while it is open then the next email in your inbox is opened. THIS COULD BE A SPAM and the has been opened NOT good idea.

John

Re: Change to email appearance

gg30340 — Fri, 26 Jan 2024 11:26:18 GMT

@transadd

You can stop it doing that by going into the settings found by clicking on your username at the top right then go to "Mail" in the left hand column and in the General Settings that is opened untick the box "view next mail after delete/move".

Re: Change to email appearance

delphinium9 — Fri, 26 Jan 2024 11:56:36 GMT

Pity I'm now unable to change. One thing I've noticed about the new format is that pictures and links do not show graphically like they used to. My emails are now littered with square boxes showing an abstract picture similar to a couple of mountain peaks. Is this normal or is there a way I can get all links & pictures to show properly?

Re: Change to email appearance

delphinium9 — Fri, 26 Jan 2024 12:11:41 GMT

Solved! I have just noticed a "button" to "show images". Sorry if I've wasted anyone's time with this query.

Re: Change to email appearance

transadd — Fri, 26 Jan 2024 13:26:03 GMT

Thanks have done as suggested, although this would be the default with all the spam around.

john

Re: Change to email appearance

gg30340 — Fri, 26 Jan 2024 13:37:33 GMT

@delphinium9

It is security enhancement.

As you have already found you can change that in the settings if you want.

Re: Change to email appearance

gg30340 — Fri, 26 Jan 2024 14:07:42 GMT

@transadd wrote:

Hi

Thanks have done as suggested, although this would be the default with all the spam around.

john

@delphinium9 and @transadd

Just in case you are not aware, you can not get hacked just by opening an email, it is also very unlikely that you will get a virus or malware just by opening a spam email. Almost all viruses, like Trojans and worms, are activated when you download an attachment or click a link present in an email.

By only opening the spam email the spammers would only be able to find out that you have opened the email in the same way as any genuine emailer could if you have automatic image loading turned on, scammers may be able to see:

Your location.

Your Internet service provider or mobile company.

Device you used to open the email.

Operating system you’re using.

Email client you’re using.

Web browser you’re using.

and therefore the spammer would know that the email address is active and could of course decide to send more spam to that email address.

You can turn on or off image loading or select only to load from certain users in the BTMail settings

Re: Change to email appearance

MW7 — Thu, 01 Feb 2024 11:33:02 GMT

I tried the switch back suggestion but it does not come up as an option. I tried BT technical help but got robot who just kept asking me to verify who I was and type in verifications codes - got fed up with it. Not sure why you can't get to speak to (or at least email) a real person in the UK!!!

Re: Change to email appearance

gg30340 — Thu, 01 Feb 2024 13:54:18 GMT

@MW7 wrote:
I tried the switch back suggestion but it does not come up as an option. I tried BT technical help but got robot who just kept asking me to verify who I was and type in verifications codes - got fed up with it. Not sure why you can't get to speak to (or at least email) a real person in the UK!!!

Please read the thread and in particular message 5.