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Premium Email after leaving BT Broadband

Bobbo74 — Fri, 02 Feb 2024 18:58:29 GMT

Good evening,

I have been with BT for almost 20 years but have very recently moved on to a full fibre product from another company.

I have signed up for Premium Email as have many accounts linked to my BT email address.

My concern is Email has disappeared from MyBT under products but I can access the manage email addresses from within the email browser under my account.

Also, when I go to the manage email addresses I can see the 3 emails I created, two of them however, including my main email address are marked as due to be downgraded.

This doesn't look right to me. Shouldn't they show as active?

Thank you

Bob

Re: Premium Email after leaving BT Broadband

RobbieMac — Fri, 02 Feb 2024 20:25:23 GMT

Hi @Bobbo74

Welcome and thanks for your post!

I am sorry for the confusion around your mailboxes and being set up on Premium Mail. We'll be able to double check everything is as it should be. I have sent you a private message with instructions on how you can send us over your details and we'll look into this for you. See: Private messages

Thanks,

Robbie

Re: Premium Email after leaving BT Broadband

Bobbo74 — Fri, 09 Feb 2024 18:35:51 GMT

Issue resolved after quick discussion on the phone with Lucy (Liverpool)

Thanks to NeilO and RobbieMac for helping. Much appreciated!