https://community.bt.com/t5/General-email-queries/Unable-to-open-emails-in-the-new-system/m-p/2345793#M109830 <P style="background: #F4F6F1; margin: 0cm 0cm 11.25pt 0cm;"><SPAN>You can turn off the "coloured" squares by going into the settings found by clicking on your username at the top right then click on settings then Mail in the left hand column then untick the box "show avatar in the message list".</SPAN></P> <P style="background: #F4F6F1; margin: 0cm 0cm 11.25pt 0cm;"><SPAN>By clicking on the "coloured" box all you are doing is selecting the email in order to do some other action.</SPAN></P> <P style="background: #F4F6F1; margin: 0cm 0cm 11.25pt 0cm;"><SPAN>If you want to open it you need to click once on the text of the email in the list of emails or if you want it to open in its own page you need to double click on the text.</SPAN></P> Sat, 03 Feb 2024 15:58:34 GMT gg30340 2024-02-03T15:58:34Z https://community.bt.com/t5/General-email-queries/Unable-to-open-emails-in-the-new-system/m-p/2345791#M109828 <P>I cannot get into my emails, even though I click on them. What occurs is that the colour box to the left registers a tick, followed by nothing. I can reply to them, but am unable to read them without replying. This change happened over-night, and no instructions have been received about what I have to do to open my emails.</P> Sat, 03 Feb 2024 15:50:39 GMT https://community.bt.com/t5/General-email-queries/Unable-to-open-emails-in-the-new-system/m-p/2345791#M109828 wordsarestones 2024-02-03T15:50:39Z https://community.bt.com/t5/General-email-queries/Unable-to-open-emails-in-the-new-system/m-p/2345793#M109830 <P style="background: #F4F6F1; margin: 0cm 0cm 11.25pt 0cm;"><SPAN>You can turn off the "coloured" squares by going into the settings found by clicking on your username at the top right then click on settings then Mail in the left hand column then untick the box "show avatar in the message list".</SPAN></P> <P style="background: #F4F6F1; margin: 0cm 0cm 11.25pt 0cm;"><SPAN>By clicking on the "coloured" box all you are doing is selecting the email in order to do some other action.</SPAN></P> <P style="background: #F4F6F1; margin: 0cm 0cm 11.25pt 0cm;"><SPAN>If you want to open it you need to click once on the text of the email in the list of emails or if you want it to open in its own page you need to double click on the text.</SPAN></P> Sat, 03 Feb 2024 15:58:34 GMT https://community.bt.com/t5/General-email-queries/Unable-to-open-emails-in-the-new-system/m-p/2345793#M109830 gg30340 2024-02-03T15:58:34Z https://community.bt.com/t5/General-email-queries/Unable-to-open-emails-in-the-new-system/m-p/2345796#M109831 <P>I don't like the colour box, but that is not the problem, which is that neither single clicking nor double clicking on the text in the list of emails has any effect. The only way I can open them is by selecting reply.</P> Sat, 03 Feb 2024 16:03:11 GMT https://community.bt.com/t5/General-email-queries/Unable-to-open-emails-in-the-new-system/m-p/2345796#M109831 wordsarestones 2024-02-03T16:03:11Z https://community.bt.com/t5/General-email-queries/Unable-to-open-emails-in-the-new-system/m-p/2345797#M109832 <P>Try clicking on the senders name.</P> Sat, 03 Feb 2024 16:08:57 GMT https://community.bt.com/t5/General-email-queries/Unable-to-open-emails-in-the-new-system/m-p/2345797#M109832 gg30340 2024-02-03T16:08:57Z https://community.bt.com/t5/General-email-queries/Unable-to-open-emails-in-the-new-system/m-p/2345799#M109833 <P>I've done that, too, with no result.</P> Sat, 03 Feb 2024 16:14:00 GMT https://community.bt.com/t5/General-email-queries/Unable-to-open-emails-in-the-new-system/m-p/2345799#M109833 wordsarestones 2024-02-03T16:14:00Z https://community.bt.com/t5/General-email-queries/Unable-to-open-emails-in-the-new-system/m-p/2345804#M109834 <P>What operating system and what browser are you using?</P> Sat, 03 Feb 2024 16:25:26 GMT https://community.bt.com/t5/General-email-queries/Unable-to-open-emails-in-the-new-system/m-p/2345804#M109834 gg30340 2024-02-03T16:25:26Z https://community.bt.com/t5/General-email-queries/Unable-to-open-emails-in-the-new-system/m-p/2345806#M109835 <P>Microsoft Edge</P> Sat, 03 Feb 2024 16:31:58 GMT https://community.bt.com/t5/General-email-queries/Unable-to-open-emails-in-the-new-system/m-p/2345806#M109835 wordsarestones 2024-02-03T16:31:58Z https://community.bt.com/t5/General-email-queries/Unable-to-open-emails-in-the-new-system/m-p/2345809#M109836 <P>I am using Edge and it opens emails in the way I have described.</P> <P>Can you try logging out of your email account then clear the history and cookies from your browser then close and reopen the browser and then log back on to your email account and try opening an email.</P> <P>&nbsp;</P> Sat, 03 Feb 2024 16:37:42 GMT https://community.bt.com/t5/General-email-queries/Unable-to-open-emails-in-the-new-system/m-p/2345809#M109836 gg30340 2024-02-03T16:37:42Z https://community.bt.com/t5/General-email-queries/Unable-to-open-emails-in-the-new-system/m-p/2345815#M109837 <P>It worked! Thank you so much</P> Sat, 03 Feb 2024 16:55:42 GMT https://community.bt.com/t5/General-email-queries/Unable-to-open-emails-in-the-new-system/m-p/2345815#M109837 wordsarestones 2024-02-03T16:55:42Z https://community.bt.com/t5/General-email-queries/Unable-to-open-emails-in-the-new-system/m-p/2346985#M110099 <P>I to are having the same issues - Takes more than one click to open / read emails; when opened after multiple clicks the page does not open in a full page. I also find the poor changes have slowed the system considerably. Not a good move BT.</P> Fri, 09 Feb 2024 13:14:06 GMT https://community.bt.com/t5/General-email-queries/Unable-to-open-emails-in-the-new-system/m-p/2346985#M110099 STUGH707 2024-02-09T13:14:06Z