This topic

email contact groups not working

jse47 — Fri, 12 Jan 2024 14:03:01 GMT

Since BT updated email, contact groups no longer working when entered in new email To.

Further in My Contacts unable to expand Main list to show all contacts groups

Re: email contact groups not working

gg30340 — Fri, 12 Jan 2024 16:36:08 GMT

The groups are now contained within your Main Contact list. You can either scroll to look for them or the easiest way is click on the icon that looks like two heads "Contact Group" at the top of the list on the right hand side.

To add them to an email select the Group in your contacts list as per the above then click on the "Send Mail" icon at the top of the box that opened showing the Group or if you start to compose a new email you can click on the word "To" and this will open a drop down box with all your contacts and groups in it. Just select the one you want by clicking on it the click on the "Select" button.

Re: email contact groups not working

jse47 — Fri, 12 Jan 2024 22:45:56 GMT

It is a shame that useful facility of just entering a group name in To field, when composing an email, is lost in an upgrade. Whatever happened to upward compatibility? PLEASE PLEASE BT can this be rectified.

Re: email contact groups not working

gg30340 — Sat, 13 Jan 2024 00:01:56 GMT

@jse47 wrote:

It is a shame that useful facility of just entering a group name in To field, when composing an email, is lost in an upgrade. Whatever happened to upward compatibility? PLEASE PLEASE BT can this be rectified.

How hard is it to click on "To" then select your group!

Re: email contact groups not working

jse47 — Sat, 13 Jan 2024 11:29:45 GMT

Just an extra click!! - but thanks for that. Was wondering how it would work for multiple groups but that works OK too.

Is there a "Help" page with list of changes in this recent upgrade?

Re: email contact groups not working

winterstorm — Tue, 23 Jan 2024 21:45:27 GMT

It is not hard. But it is harder than the previous system. Why does an upgrade make things even a little harder? Surely progress makes processes easier?

Re: email contact groups not working

jse47 — Wed, 24 Jan 2024 10:45:31 GMT

Thanks for your support "winterstorm" - if it ain't broke, don't fix it!!

Re: email contact groups not working

Choirs — Sun, 04 Feb 2024 17:39:24 GMT

That works in one of my email addresses, but the groups are lost in the other.

Re: email contact groups not working

Choirs — Sun, 04 Feb 2024 17:40:52 GMT

So how do you add a new name to a group that is no longer there?

Re: email contact groups not working

gg30340 — Sun, 04 Feb 2024 19:05:01 GMT

Obviously if the Group is not there you can not add to it. You would need to set up the Group again.

Re: email contact groups not working

Choirs — Sun, 04 Feb 2024 19:30:15 GMT

Obviously, but I shouldn't have to.

Re: email contact groups not working

gg30340 — Sun, 04 Feb 2024 19:43:17 GMT

What answer were you expecting?

You stated "That works in one of my email addresses, but the groups are lost in the other. So how do you add a new name to a group that is no longer there"?

While it should not have gone missing it apparently has, unless you have missed it when looking through your contact list, so if you want to still use the Group you will have to set it up again.

Re: email contact groups not working

jse47 — Mon, 05 Feb 2024 12:25:38 GMT

Well at least the "powers that be" have updated the system and the previous method of sending to Groups works just at it did.

Re: email contact groups not working

FustratedCambridge — Fri, 16 Feb 2024 15:07:12 GMT

I am so pleased you've managed to resolve the problem, but I haven't!

I had originally set up 3 special sub-groups when BT/EE decided to 'upgrade' their services - without notification and without testing before launching. All my sub-groups were deleted, and it will take me ages to set them up again as and when BT/EE finally resolve their technical issues.

This is totally unacceptable, particularly in view of the fact that they are a communications company. I pay for the email service, and I expect it to work for me. I also resent that I cannot find an email address for BT/EE to register my annoyance at their very poor service. I did manage to track down a phone number to speak to a 'real' person as it would have taken me forever to list all the problems their upgrade has caused on a ChatLine.