Premium Email after Cancelling BT Broadband

BrianJH — Sun, 11 Feb 2024 15:44:16 GMT

I have recently cancelled my BT Broadband Service and have been dumped down to what I think is BT Basic Email which means I can't use Outlook. When I try and Upgrade to Premium Email I am getting this message :

This is not possible for the email address provided as its already linked to another BTID. For help please click here.

When I click on the link 'here' it says Page discontinued.

Any ideas ?

I have been using a single BT Internet email for more than 15 years.

Thanks

Re: Premium Email after Cancelling BT Broadband

gg30340 — Sun, 11 Feb 2024 15:52:31 GMT

See the following link.

BT Email products | Types of BT Emails | BT Help

If that does not help call the BT Premium email number in the link and they will be able to "upgrade" you.

This topic

Premium Email after Cancelling BT Broadband

Re: Premium Email after Cancelling BT Broadband