BT account hack. how is this being done?

Callerab — Wed, 14 Feb 2024 23:11:01 GMT

Neighbour had BT account hacked. password, recovery mobile and recovery email all changed. Result - 1. email to address list asking for money 2. replies from these people being forwarded to spammer email address in BT (auto-forward) settings.
Sorted with BT, we thought. Half an hour later, the auto-forward has been reactivated. How are they doing this!!! I assume there's malware/key logger on the computer. OR their router has been hacked (is this even possible).
I've got their computer at my house. No signs of a repeat problem (auto-forward settings being messed around with). Bloody hell.

EDIT: BT chap said we should get a separate email with instructions to "clear" MyBT details. No email was received and I'm wondering if this is significant.

Re: BT account hack. how is this being done?

countrypaul — Thu, 15 Feb 2024 06:32:28 GMT

Could this explain what has happened? Solved: Re: How to prevent malicious fault report and call... - Page 6 - BT Community

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BT account hack. how is this being done?

Re: BT account hack. how is this being done?