This topic

New email layout

prose — Thu, 15 Feb 2024 12:13:06 GMT

I am furious with the new email layout. It’s clunky to try and view messages and it refuses to display an image which is a necessary part of my signature. I have no problem with change if the latter results in improvements for consumers, but I would like to hear from BT how they think that this new configuration is better than the previous one.

Re: New email layout

gg30340 — Thu, 15 Feb 2024 15:53:14 GMT

The image, if it is in your signature, should be displayed at the recipients end.

Images are turned off by default as a security enhancement. If you want to turn it back on you can do that.

Be aware that if you do turn automatic image loading this will allow senders who know how to, to be able to know your location, your Internet service provider or mobile company. The device you used to open the email and the operating system you’re using along with the web browser you’re using. If you are using and email client, the email client you’re using.

And should it be an email with an image from a spammer the spammer would know that the email address is active and could of course decide to send more spam or phishing emails to that email address.

To turn it back on log onto your email account and go to the "Settings" found by clicking on your username at the top right hand side. Then go to "Mail" in the left hand column and go to "Block Images" and select the option that you want and click "Save"

Be selective which option you do use if you do turn it back on.

Re: New email layout

prose — Thu, 15 Feb 2024 16:49:53 GMT

I’m afraid the image is not shown at recipient’s end. I’ve emailed myself and it’s not visible.

Re: New email layout

licquorice — Thu, 15 Feb 2024 16:54:41 GMT

and have you allowed images at your end?

Re: New email layout

prose — Thu, 15 Feb 2024 19:24:25 GMT

How do you do that please?

Re: New email layout

gg30340 — Thu, 15 Feb 2024 19:28:49 GMT

Read message 2.

Re: New email layout

prose — Thu, 15 Feb 2024 19:30:52 GMT

Just checked - I have allowed images. This is rediculous.

Re: New email layout

gg30340 — Thu, 15 Feb 2024 19:42:18 GMT

When you check your signature in the settings is the image there?

The maximum size for an image/contents in a signature is 1KB which is basically nothing.

I will highlight this to the moderators to pass onto the email team to see if they can increase the size that is allowed.

Re: New email layout

PaddyB — Fri, 16 Feb 2024 11:39:44 GMT

Hi @prose and @gg30340,

Thank you for highlighting. I'm sorry the image isn't displaying in the signature. The email team is looking to increase the maximum image size in the next release.

Thanks,

Paddy

Re: New email layout

prose — Fri, 16 Feb 2024 13:04:46 GMT

Yes, the image shows under my signature in settings. But as you point out the 1KB limit prohibits such an addition. It's really absurd and appears to assume that all email users make communications which are solely informal and personal. I do not fall into that category.

Re: New email layout

prose — Fri, 16 Feb 2024 13:05:33 GMT

Thank you - that would be appreciated. I'm an art historian and artist, and the inclusion of an image alongside my signature matters.

Re: New email layout

licquorice — Fri, 16 Feb 2024 13:14:43 GMT

As btinternet email addresses are for residential customers it is reasonable to assume that they are used for personal emails.

Re: New email layout

prose — Fri, 16 Feb 2024 13:50:45 GMT

Of course. But I am a retired, residential client who writes and publishes. Hence I prefer a signature that reflects that.

Re: New email layout

JSM101 — Mon, 19 Feb 2024 11:48:21 GMT

I entirely agree with prose. It is a pain to have to continually return to 'change settings' so as to 'allow images' only for the images to be blocked the next time one ggoes into the emails.