Emails not sent to Thunderbird?

davidjsavage — Thu, 15 Feb 2024 23:12:39 GMT

I have a btinternet email address... Although I can access them on the BT email page, they are no longer being sent to my Thunderbird app on my computer. Does anyone know why?

Re: Emails not sent to Thunderbird?

gg30340 — Thu, 15 Feb 2024 23:28:37 GMT

Are you a BT Broadband customer or are you paying for your email account through a BT Premium email account?

If neither of the above you will have been "downgraded" to a BTMail Basic account which can not be accessed using an email client such as Thunderbird.

See kink

BT Email products | Types of BT Emails | BT Help

If you are one of the above can you answer the following questions:-

Has this just started, have you previously been able to use Thunderbird?

What happens when you try to access your emails using Thunderbird. Do you get any error messages?

Do you have T'bird set up as a POP3 or IMAP account?

Have you checked the settings as per the following link

BT Email server settings | BT Help

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Emails not sent to Thunderbird?

Re: Emails not sent to Thunderbird?