This topic

unable to log out and log back in as other user

ijevans — Fri, 16 Feb 2024 14:40:40 GMT

the heading says it all. Laptop and iphone, I want to log in to another bt email account and even though i sign out when i go back to the log in page it takes me back the last email account i was logged into. I now presently have no access to my other email accounts. btw this is done through a broswers on laptop and safari on iphone. what do i need to do please?

Re: unable to log out and log back in as other user

gg30340 — Fri, 16 Feb 2024 18:03:02 GMT

Have you tried clearing the web browsers history and cookies?

Are you using the direct email log on page

BTMail

Re: unable to log out and log back in as other user

ijevans — Fri, 16 Feb 2024 19:28:23 GMT

I haven’t tried the cookies and history as yet. I’m still getting over having to do that because of the multiple other problems this new email system has introduced, but it’s a good idea, in that every problem associated with Bt email at present starts off with that suggestion. I am trying to log in / out via the Bt web site in browser on the iPhone and windows pc

Re: unable to log out and log back in as other user

licquorice — Fri, 16 Feb 2024 19:34:59 GMT

If you used a mail client/app on your laptop and iPhone, you wouldn't have to keep logging in and out to change account, they would all be together on the one screen.

Re: unable to log out and log back in as other user

ijevans — Fri, 16 Feb 2024 19:57:36 GMT

Thank you for that, without going into the details I want to carry on using the mail system in the way I previously did. It can’t be that hard to log out of email system and then use different log in details to log in under a different email / login?

Re: unable to log out and log back in as other user

gg30340 — Fri, 16 Feb 2024 20:01:35 GMT

Why are you using browser on the iPhone to access your email?

It is far easier and better to use the iPhone's email app that comes pre installed on the iPhone. If you do that and set it up as an IMAP account it will synchronise with the BT servers.

This means that anything you do with your email on the iPhone will be replicated when you use your web browser (webmail) to access your email on the laptop although I have to agree with @licquorice that using an email client such as Thunderbird or Bluemail on you laptop would give you a far better experience than trying to use webmail.

Re: unable to log out and log back in as other user

gg30340 — Fri, 16 Feb 2024 20:03:55 GMT

Do you have the "Keep me logged in" box ticked on your browser.

If you do untick it and then try logging out.

Re: unable to log out and log back in as other user

licquorice — Fri, 16 Feb 2024 20:20:27 GMT

I can't imagine why anyone would use a web browser for email on an iPhone, but hey ho each to his own.

Re: unable to log out and log back in as other user

ijevans — Fri, 16 Feb 2024 20:45:05 GMT

Thank you for that. I don’t get to see the login page to deselect/select the keep me signed in page. I log out and then attempt to go to the login page but it automatically takes me back into the email account inbox

Re: unable to log out and log back in as other user

gg30340 — Fri, 16 Feb 2024 21:11:32 GMT

Try this link

BTMail

If that does not work clear the history and cookies from your browser. That should hopefully log you out of the email account.

Re: unable to log out and log back in as other user

ijevans — Wed, 28 Feb 2024 12:54:30 GMT

windows laptop, history and cache deleted , still unable to log out of my bt email account and go back to log in page to start a fresh log in process. never had any of theses problems before bt email was downgraded, thoughts please?

Re: unable to log out and log back in as other user

gg30340 — Wed, 28 Feb 2024 14:56:24 GMT

Have a look at this thread and try as suggested in it.

Solved: Re: New BT Email - Can't log out - BT Community

Re: unable to log out and log back in as other user

JBCherry — Wed, 28 Feb 2024 15:36:04 GMT

On Firefox I got round the problem by opening a 'private window' and accessing email acount via that, perhaps your browser has a similar facility?

Re: unable to log out and log back in as other user

ijevans — Wed, 28 Feb 2024 15:48:35 GMT

what is it in the link that is different to what I've already told you i tried? I have deleted history and cache, restarted laptop. Whenever I go to the bt email login page it takes me straight into email inbox bypassing login page. I've had btemail for over 25 years, not a single problem, but now youve changed it I'm having multiple issues. It appears its happening to many users? please help

Re: unable to log out and log back in as other user

ijevans — Wed, 28 Feb 2024 15:49:16 GMT

btw, have same problem using google and edge

Re: unable to log out and log back in as other user

gg30340 — Wed, 28 Feb 2024 16:05:29 GMT

@ijevans wrote:
what is it in the link that is different to what I've already told you i tried? I have deleted history and cache, restarted laptop. Whenever I go to the bt email login page it takes me straight into email inbox bypassing login page. I've had btemail for over 25 years, not a single problem, but now youve changed it I'm having multiple issues. It appears its happening to many users? please help

First off, I have not made any changes, I do not work for BT. I am a customer just like you!

As regards what is different, When you are using your browser both Edge and Chrome continue running processes in the back ground even after you close them, also by default Edge launches as a back ground process during Windows start up. I have never check with Chrome but I suspect it probably will be the same as Edge is Chrome based.

By stopping them in the Task Manager it means that they are fully stopped and none of their processes are still running and that will allow you to do what was suggested in the link.

Re: unable to log out and log back in as other user

ijevans — Wed, 28 Feb 2024 16:29:20 GMT

Thank you. Stopped edge and google processes in task manager by end task, deleted cache and history, then logged out of my windows user and shut down laptop. Turned back on, logged into my user and went to my email login process, however, it just took me through to my inbox without being presented with an email login page. I have tried sign out of bt email and also change account when in email, so at the moment the other email account I need to access I can't. thanks

Re: unable to log out and log back in as other user

gg30340 — Wed, 28 Feb 2024 17:04:34 GMT

Do all that again but do not restart the laptop at that point.

Once you have done that follow message 10 in the link. "I killed Edge from Task Manager and when I went into email I had to log back in with email address and password and ticked "Keep me signed in". I then signed out and it asked me to login in again, i.e. it's back to normal".