This topic

New layout text displays

PeterE17 — Wed, 24 Jan 2024 09:58:02 GMT

What has happened to the text display in the latest update to BT email?

An email in a different webmail shows this message:

Forwarded to my BT address, it is displayed like this.

Is there any reason that BT want to make reading an email difficult?

This problem is not confined to forwarded mails. It even affects spam (which I opened in error).

The image blocking feature is a nice touch though, but I'm not sure if it is new.

Re: New layout text displays

wendylois — Wed, 31 Jan 2024 10:20:03 GMT

Mine is the same and I dislike it intensely!

Re: New layout text displays

ESSBEE126 — Sat, 17 Feb 2024 11:10:02 GMT

Yes, same for me. It's making some emails almost impossible to read and I can only imagine how difficult it is for anyone with visual issues or dyslexia

Re: New layout text displays

wendylois — Sat, 17 Feb 2024 11:30:36 GMT

But how do we bring this to BT's attention? The other thing I've found is that my contact groups have moved to the main list of contacts rather than separately. I'm getting very fed up with BT. It's not the first time Email has been messed up.

Re: New layout text displays

licquorice — Sat, 17 Feb 2024 11:36:31 GMT

https://community.bt.com/t5/Email/Webmail-migration-update/td-p/2348407

Doesn't anybody read before posting?

Re: New layout text displays

gg30340 — Sat, 17 Feb 2024 12:36:20 GMT

@wendylois

Distribution groups don’t show in the left hand menu on contacts. On the previous version of webmail, Distribution Groups appeared in the left hand menu. Now they are mixed in with your regular contacts. This is as per new design and will most likely stay that way.

Re: New layout text displays

wendylois — Sat, 17 Feb 2024 17:19:29 GMT

Where were we supposed to see that? If you know, you know, but it's hardly easy to find these messages!

Re: New layout text displays

gg30340 — Sat, 17 Feb 2024 17:25:27 GMT

@wendylois wrote:

Where were we supposed to see that? If you know, you know, but it's hardly easy to find these messages!

The moderator's message is the first message in the forum's Email section that you are posting in.

Re: New layout text displays

wendylois — Sat, 17 Feb 2024 17:42:01 GMT

OK, but when I go in via the link it goes straight to the last reply, not the top so I've never seen anything.

Re: New layout text displays

gg30340 — Sat, 17 Feb 2024 17:50:44 GMT

If you go to the top of this page you will see the menu below the coloured banner for all the boards on the forum. If you click on them it will then show you a list of all the posts in that board.