This topic

BT emails don’t send but go into drafts

lucasg — Sat, 11 Feb 2023 09:56:19 GMT

I am using an IPad. I am update with software.I am using the BT email app. Emails go straight into draft with a message saying “sync in progress. Please wait until it completes. It never completes and emails stay in draft.

I have chatted with BT support but they could not help.

any advice pleas

Re: BT emails don’t send but go into drafts

licquorice — Sat, 11 Feb 2023 10:25:54 GMT

Use a different mail app.

Re: BT emails don’t send but go into drafts

lucasg — Sat, 11 Feb 2023 17:09:37 GMT

I am using a different app now but I have been using BT Email app for a year now as advised by BT..so the question is why has it stopped behaving in the last two weeks and is there a solution?

It has been raised in this forum before and one person claimed it had been solved but there was no explanation how.

Re: BT emails don’t send but go into drafts

licquorice — Sat, 11 Feb 2023 17:15:03 GMT

No idea, but the BT mail app is absolutely dire, there are far better apps.

Re: BT emails don’t send but go into drafts

PaulBoocock — Sun, 18 Feb 2024 16:56:38 GMT

Since the new app was forced on me, I get exactly that happening on my windows laptop. If however I open the draft folder, it immediately triggers a send. So many fundamental issues with this new app... can't understand how anyone would have passed such poor code through to BT users.

Re: BT emails don’t send but go into drafts

licquorice — Sun, 18 Feb 2024 17:28:30 GMT

No app is forced on you.

There are multiple apps that can be used.

Re: BT emails don’t send but go into drafts

PaulBoocock — Sun, 18 Feb 2024 20:29:33 GMT

I'm sorry but I do not agree... I pay for a premium email SERVICE... which includes providing a suitable (and fully working) application. The most recent version provided is not of suitable quality and has been forced onto bt customers... if that were not true we would all be able to go back to using the APP that used to work!

Re: BT emails don’t send but go into drafts

licquorice — Sun, 18 Feb 2024 20:56:45 GMT

I rather think you are confusing BT's webmail service with a mail client or app .

There is absolutely no need to use BT's webmail at all. There are many free third party mail clients that are far better suited to dealing with email.