This topic

Blocking senders in spam folder

Jillym123 — Sun, 28 Jan 2024 17:55:55 GMT

I have received a lot of spam email recently, some goes directly to Junk folder, some I have to move to that folder. I used to be able to select all of these messages and block sender on all of them at once. (Can't block domain as they are often from gmail accounts). The new upgrade of email now won't let me do that - I have to select each one and block each sender individually. Sometimes I have 20 in one day - is there any way of blocking all the senders at once which saved so much time?

Re: Blocking senders in spam folder

gg30340 — Sun, 28 Jan 2024 18:03:58 GMT

There is no way to select them all and block them. Just mark them as spam.

You are wasting your time blocking spam emails. The spammers constantly change the email address that they send spam on.

Blocking is only of any use when you are blocking an email address from a genuine email address or domain that you no longer wish to receive emails from.

Re: Blocking senders in spam folder

Jillym123 — Mon, 29 Jan 2024 00:34:24 GMT

I am fully aware they constantly change email addresses but there are times when they repeatedly use the same domain which I want to block. Maybe I am wasting my time but that’s my choice. Just don’t understand why this functionality has been removed when it wasn’t doing any harm.

Re: Blocking senders in spam folder

gg30340 — Mon, 29 Jan 2024 00:57:55 GMT

If spammers are using the same domain repeatedly you only need to block that domain once for all future emails from that domain to be blocked and as such you would not need to use the multiple move function to block them all for that to happen.

You could then use the multiple function to move any emails with that domain that are already in your inbox to the spam folder or delete them.

Re: Blocking senders in spam folder

PB55 — Tue, 30 Jan 2024 14:00:40 GMT

Good afternoon.

It would be helpful to know why BT decided to remove this option to manage Spam Emails in blocks at a time, rather than individually, as it used to be.

Re: Blocking senders in spam folder

Jillym123 — Tue, 30 Jan 2024 14:57:43 GMT

thank you, I am aware that I can block a domain

Re: Blocking senders in spam folder

gg30340 — Tue, 30 Jan 2024 15:05:32 GMT

@Jillym123

I replied because you said " I am fully aware they constantly change email addresses but there are times when they repeatedly use the same domain which I want to block". which inferred to me that you did not know that blocking the domain once would work for all the emails using the same domain when they were repeatedly using it.

Re: Blocking senders in spam folder

Ultraviolet13 — Thu, 01 Feb 2024 22:16:18 GMT

Thanks for your reply to this question.

Perhaps, as you say, it's a waste of time blocking the sender / domain as they'll move on to a new address for the next batch of spam. I've always felt though that by flagging the messages as spam it was a way to notify BT that there was an issue with messages from that email address, and if multiple people flag the same domain then BT could take action to stop those messages ever getting to our, or others, spam folders.

The change from selecting multiple messages to block to now only being able to select them one at a time does feel like a step backwards. Even if once a domain has been blocked all future messages from there are blocked, us less knowledgeable or slightly OCD users, for thoroughness, will laboriously report and block new spam messages one at a time as that's now the only option available.

Re: Blocking senders in spam folder

Theshark — Mon, 19 Feb 2024 13:16:16 GMT

I'm having the same issue although not as many spam messages per day. Seems a backward step not reduce that functionality. Hopefully some tech wizz in BT can sort it out. Not sure their UAT was much use....test it properly before introducing it into production - hardly rocket science!

Re: Blocking senders in spam folder

sharoncook159 — Mon, 05 Aug 2024 11:42:37 GMT

Hi,

I am suddenly receiving lots of spam whereas previously had little.

However, when I need it, my "block domain" has disappeared (greyed out), and I can only delete. Do you know why, or how to change?

Many thanks

Sharon

Re: Blocking senders in spam folder

Ultraviolet13 — Mon, 05 Aug 2024 16:28:20 GMT

Hi,

are you selecting multiple messages at once & trying block all of the domains?

During the last major update to BT Email we lost the ability to "select all" & then "block domain"

You have to select one message & block domain, before repeating for the next message. One at a time only these days.

I too seem to be getting a lot more spam recently. The BT spam filters are unable to cope with the new tactic of adding a large unique prefix to the domain names the spammers are using:
"1ez5342l0ndrzqo9gzd38lhyfev9md.laroutedesindes . com" so I'm getting endless spam from the laroutedesindes domain no matter how many I've blocked previously because each one appears to be new domain due to the random prefix

Regards,

Ian

Re: Blocking senders in spam folder

sharoncook159 — Mon, 05 Aug 2024 17:51:33 GMT

Thanks Ian,

I think that could be the problem. I just had one this afternoon and thought “oh, my block domain” has come back!! So, one at a time.

I’ve got used to it now but this new email system must surely be the worst IT event of all time. Heads should have rolled but I bet they didn’t!

thanks again. X

Re: Blocking senders in spam folder

andydenyer — Tue, 06 Aug 2024 15:18:01 GMT

With regards the emails from domains ending laroutedesindes.com, I have set a rule to discard any emails coming from domains ending laroutedesindes.com, so that SHOULD trap anything coming from those email addresses regardless of the random prefix. However, I've posted separately in another thread that a few hours later I received another scam email from another email address ending laroutedesindes.com so questioning how effective the rules really are if they don't work! I'm hoping it was just a timing issue, but only time will tell.

Re: Blocking senders in spam folder

andydenyer — Wed, 07 Aug 2024 14:37:13 GMT

Well, I've received another scam email today from an email address ending laroutedesindes.com so this particular rule I've set up clearly isn't working for some reason.

Re: Blocking senders in spam folder

gg30340 — Wed, 07 Aug 2024 14:47:18 GMT

I note that you have said that you have set up the rule as laroutedesindes.com. Have you tried setting the domain rule as @laroutedesindes.com.

I am not sure if the BT rules will accept a wild card but you could also try setting it up as @*laroutedesindes.com which if it works may overcome the spammers using multiple digits prior to laroutedesindes.com

Re: Blocking senders in spam folder

Ultraviolet13 — Wed, 07 Aug 2024 15:25:33 GMT

I had a play around with setting rules with wildcards yesterday & had no success. It would seem BT Email does not support any of the basic wildcard characters (*,%,?) when blocking spam domains / senders.

If anyone knows of wildcards that do work, then please let us know

Also, you can't use the @ symbol when blocking a domain, just "laroutedesindes.com" Any special characters within the domain name make it invalid.

Ian

Re: Blocking senders in spam folder

gg30340 — Wed, 07 Aug 2024 16:28:17 GMT

@Ultraviolet13

Thanks for that information. Fortunately I don't get bothered by much spam so I don't use rules for blocking spam email addresses or domains so I was not sure about wildcards being allowed or not in this "new" incarnation of BTMail.

Re: Blocking senders in spam folder

Ultraviolet13 — Wed, 07 Aug 2024 21:47:05 GMT

Still coming through. The latest one is from:

ly4f7kof3ihntwnfq2j5wf27we5e6wweek @ ly4f7kof3ihntwnfq2j5wf27we5e6w.laroutedesindes .com

Given that the prefix is 30 characters long & using all lowercase letters plus numbers (36 total), that would give them - wait for it:

48873677980689257489322752273774603865660850176 unique domain names!

Over four hundred and eighty-eight quattuordecillion possibilities (Had to look that one up!)

I hope the BT blocked domains list can cope 😅

Re: Blocking senders in spam folder

comute — Mon, 23 Sep 2024 12:52:58 GMT

I have marked messages as spam and asked the system to block the sender. So why do such emails still get allowed in and are put in my spam folder. Why does the system not stop the email and send it back to sender instead of allowing it into my spam folder? If the system knows it is spam why still process it ? I find it so annoying . To whom can we report these spams to get those email addresses banned and stop unwanted rubbish ?