This topic

Bt email log in problem

bayardmm — Thu, 22 Feb 2024 10:02:27 GMT

I want to change my email password but I’m having trouble logging in to the email section of MyBT. When I select email, from the top line, I’m presented with a log in page which says indicates a future change to the log in process. When I try to log in using my current details, all it does is refresh the page. Has anyone else experienced this and/or has a solution?

Re: Bt email log in problem

licquorice — Thu, 22 Feb 2024 10:06:25 GMT

Logout of MyBT and try the direct email login page

https://home.bt.com/login/loginform?TARGET=$SM$https%3A%2F%2Fsignin1.bt.com%2Fbtmail%2Fsecure%2Femaillogin

Re: Bt email log in problem

bayardmm — Thu, 22 Feb 2024 10:08:03 GMT

Have done that but page continues to refresh with no indication of errors.

Re: Bt email log in problem

licquorice — Thu, 22 Feb 2024 10:11:31 GMT

Try clearing your cookies and cache or try a different browser.

Re: Bt email log in problem

bayardmm — Thu, 22 Feb 2024 10:27:28 GMT

Ok, done that, tried Safari and chrome, same result.

Re: Bt email log in problem

licquorice — Thu, 22 Feb 2024 10:32:20 GMT

Nothing else I can suggest so will flag your problem to the mods.

Re: Bt email log in problem

RobbieMac — Thu, 22 Feb 2024 11:24:49 GMT

Hi @bayardmm

Thank you for your post and welcome back!

I am sorry for the problems you're experiencing logging into your mailbox. I have sent you a private message with instructions on how you can send us over your details and we'll look into this for you. See: Private messages

Thanks,

Robbie