This topic

UNABLE TO REPLY OR COMPOSE AN EMAIL AS OF TODAY ON WEBMAIL...HELP.!!

AlexJBaker — Thu, 22 Feb 2024 10:01:10 GMT

As of today im unable to reply or compose an email on the My BT Webmail. Yesterday was fine.

Can someone PLEASE help as im trying to apply for a new job and this has now made it impossible.!

Im using Firefox on an old iMac.

But all was fine yesterday.

Re: UNABLE TO REPLY OR COMPOSE AN EMAIL AS OF TODAY ON WEBMAIL...HELP.!!

licquorice — Thu, 22 Feb 2024 10:04:28 GMT

Just use the built in Mac mail app or download Thunderbird rather than webmail.

Re: UNABLE TO REPLY OR COMPOSE AN EMAIL AS OF TODAY ON WEBMAIL...HELP.!!

AlexJBaker — Thu, 22 Feb 2024 10:08:25 GMT

I don't know how to do any of that and its not the point. I wan't to know why i can't do today what i could do yesterday and how it can be put right.!!

Re: UNABLE TO REPLY OR COMPOSE AN EMAIL AS OF TODAY ON WEBMAIL...HELP.!!

licquorice — Thu, 22 Feb 2024 10:10:07 GMT

This is a customer to customer self help forum. You are in a hole and I'm trying to help get you out of it.

Re: UNABLE TO REPLY OR COMPOSE AN EMAIL AS OF TODAY ON WEBMAIL...HELP.!!

AlexJBaker — Thu, 22 Feb 2024 10:12:23 GMT

I know, and i appreciate it but i simply don't understand what you mean or how to do it.!

Re: UNABLE TO REPLY OR COMPOSE AN EMAIL AS OF TODAY ON WEBMAIL...HELP.!!

licquorice — Thu, 22 Feb 2024 10:21:29 GMT

Download and install Thunderbird from here https://www.thunderbird.net/en-GB/

Create a new email account (make sure it is IMAP) and enter your email address and password.

Thunderbird will set up the account with the correct details.

NOW UNABLE TO OPEN A NEW EMAIL OR REPLY TO ANYTHING.

AlexJBaker — Thu, 22 Feb 2024 11:08:33 GMT

Im now unable to compose a new email or reply to anything on BT Webmail. Why has this happened over night.?. Do these things not get tested before just being changed. This is awfull.!!..

Re: NOW UNABLE TO OPEN A NEW EMAIL OR REPLY TO ANYTHING.

licquorice — Thu, 22 Feb 2024 11:15:23 GMT

Please don't post the same problem on more than one thread, it just causes total confusion

Have you tried my workaround suggestion?

Re: NOW UNABLE TO OPEN A NEW EMAIL OR REPLY TO ANYTHING.

AlexJBaker — Thu, 22 Feb 2024 11:25:47 GMT

Sorry I thought updating it with more issues may help to resolve the problem.

all I want to know is how to resolve the issue with the BT mail system that I had.

there must be a fix as it was fine last night.

maybe BT will fix it in the end. Downloading another mail program doesn’t fix the fault with my existing one.

Re: UNABLE TO REPLY OR COMPOSE AN EMAIL AS OF TODAY ON WEBMAIL...HELP.!!

AlexJBaker — Thu, 22 Feb 2024 11:34:57 GMT

(make sure it is IMAP) Sorry i have no idea what this means.!

Re: UNABLE TO REPLY OR COMPOSE AN EMAIL AS OF TODAY ON WEBMAIL...HELP.!!

AlexJBaker — Thu, 22 Feb 2024 12:07:52 GMT

'make sure it is IMAP'.....Sorry i have no idea what this means.!

Re: UNABLE TO REPLY OR COMPOSE AN EMAIL AS OF TODAY ON WEBMAIL...HELP.!!

AlexJBaker — Thu, 22 Feb 2024 12:17:02 GMT

Unfortunatley my iMac is too old to run Thunderbird.

Re: UNABLE TO REPLY OR COMPOSE AN EMAIL AS OF TODAY ON WEBMAIL...HELP.!!

c64z86 — Thu, 22 Feb 2024 12:26:59 GMT

Do you have Apple Mail? I think Macs have bult in email clients you can use. It should be an envelope icon somewhere on the dock near the bottom of the screen.