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New Bt E-mail

JonL1456 — Sat, 24 Feb 2024 12:57:49 GMT

My new bt e-mail is basicallu unuseable - it keep hanging, I can't always open sent e-mails, the address book doesn't always work, font size chnages mid e-mail, I have had long delays between e-mails being sent and being received, some e-mails that people have sent me have been lost. I linked my account to out look and that seems to work OK but I have an example of an e-mail coming in to me Outlook in box but not my BT in box. Basically BT have broken my e-mail and I am told I am in a queues for 2nd response to call me (when it suits them) sometime in the next 5 days !!. The product in its' current state is unacceptable, it has clearly not been tested and BT support is not delivering the 'excellent' customer service they advertise - very poor. Anybody got any ideas ?

Re: New Bt E-mail

gg30340 — Sat, 24 Feb 2024 13:12:34 GMT

See the following link

Webmail migration update - BT Community

and the main thread about the update.

BT Webmail Feedback - BT Community

Re: New Bt E-mail

licquorice — Sat, 24 Feb 2024 13:23:38 GMT

@JonL1456 wrote:

My new bt e-mail is basicallu unuseable - it keep hanging, I can't always open sent e-mails, the address book doesn't always work, font size chnages mid e-mail, I have had long delays between e-mails being sent and being received, some e-mails that people have sent me have been lost. I linked my account to out look and that seems to work OK but I have an example of an e-mail coming in to me Outlook in box but not my BT in box. Basically BT have broken my e-mail and I am told I am in a queues for 2nd response to call me (when it suits them) sometime in the next 5 days !!. The product in its' current state is unacceptable, it has clearly not been tested and BT support is not delivering the 'excellent' customer service they advertise - very poor. Anybody got any ideas ?

I suspect you configured Outlook as POP3 rather than IMAP. Delete the account and set it up again as IMAP, it will then sync with webmail.