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Can't seem to use bt mail on mobile from today

HJ69 — Sat, 24 Feb 2024 11:53:51 GMT

I keep getting the message "can't retrieve email content" on my mobile. My husband is also having the same issue. We are on holiday and relying on our phones to send and receive messages. We are on BT broadband and expect a better service than this. It seems to have happened from today, we used it ok yesterday. What's happening?

Re: Can't seem to use bt mail on mobile from today

imjolly — Sat, 24 Feb 2024 12:07:14 GMT

have you tried using a web browser to access email instead of the app

Re: Can't seem to use bt mail on mobile from today

HJ69 — Sat, 24 Feb 2024 12:51:09 GMT

I have a samsung internet email which I can access but my husband doesn't so it's really inconvenient for him.

Re: Can't seem to use bt mail on mobile from today

imjolly — Sat, 24 Feb 2024 13:07:02 GMT

can your husband not use a web browser - google/edge/firefox etc

Re: Can't seem to use bt mail on mobile from today

HJ69 — Sat, 24 Feb 2024 14:18:20 GMT

He's just managed to get into it via bt.com. But it doesn't explain why both of our bt mail apps on our samsung phones have suddenly stopped working.

Re: Can't seem to use bt mail on mobile from today

barnpiece — Sat, 24 Feb 2024 14:35:49 GMT

Have you tried rebooting your phones? I had trouble with mine after a system update, and the reboot did clear it. Worth a try.

Richard

Re: Can't seem to use bt mail on mobile from today

HJ69 — Sat, 24 Feb 2024 15:16:36 GMT

Yes tried this, didn't make any difference