This topic

why doesn't the Search facility work in my BT emails?

Maggie8 — Thu, 15 Feb 2024 11:16:08 GMT

Since BT changed the appearance of the email screen, I find that the Search facility does not work.

I select the email folder I want to search, type in the date (from) and date (to), and it returns 'Nil' for every search! Previously, the search facility worked fine in the old version.

Re: why doesn't the Search facility work in my BT emails?

gg30340 — Thu, 15 Feb 2024 16:07:25 GMT

I have tried multiple searches through various dates and various folders and the search works how it should.

Since the "new" email change have you cleared your browser's history and cookies as has been suggested by BT.

If you do decide to do that you should log out of your email account then clear the history etc and then close your browser then reopen it.

See link.

BT Email is changing | Help | BT | BT Help

Re: why doesn't the Search facility work in my BT emails?

Maggie8 — Thu, 15 Feb 2024 18:32:59 GMT

I've done all that. Still doesn't work.

Re: why doesn't the Search facility work in my BT emails?

gg30340 — Thu, 15 Feb 2024 19:17:09 GMT

Which browser are you using?

Re: why doesn't the Search facility work in my BT emails?

Maggie8 — Thu, 15 Feb 2024 20:43:18 GMT

Edge.

Re: why doesn't the Search facility work in my BT emails?

gg30340 — Thu, 15 Feb 2024 21:01:30 GMT

I am also using Edge and as I have said it is working correctly for me.

Presumably you have checked that your folders do contain emails and they weren't "lost" when the email changed ?

Re: why doesn't the Search facility work in my BT emails?

Maggie8 — Thu, 15 Feb 2024 21:05:36 GMT

Yes, definitely checked and definitely have emails in them.

Re: why doesn't the Search facility work in my BT emails?

gg30340 — Thu, 15 Feb 2024 21:07:24 GMT

Are you able to try a different browser to establish if it is a browser problem or a problem with your account?

Re: why doesn't the Search facility work in my BT emails?

Maggie8 — Fri, 16 Feb 2024 10:26:26 GMT

I've tried it with Chrome - no joy there, either.

The new layout isn't an improvement in my view - the old one was far better. In the new one, the font seems to have a life of its own when you are typing an email - you suddenly find the font has become tiny and the whole email needs re-formatting. Also, the line spacing's up the creek - when you press Return to create a new paragraph, it looks as though there's a clear line space left between the end of one para. and the start of another, but when you look at the Sent email, there is no paragraph differentiation, the clear line has 'vanished'.

Could do better.

Re: why doesn't the Search facility work in my BT emails?

gg30340 — Fri, 16 Feb 2024 11:11:44 GMT

I have notified the moderators of the forum about your problem. Once they have read this they may be able to help. They will advise you by posting on this thread.

Re: why doesn't the Search facility work in my BT emails?

Maggie8 — Tue, 20 Feb 2024 08:15:39 GMT

BT posted a message to say the Moderators would respond to my query - but they have not done so! Therefore my query is not sorted!

Re: why doesn't the Search facility work in my BT emails?

PaddyB — Tue, 20 Feb 2024 10:40:58 GMT

Hi @Maggie8,

Thank you for posting and to @gg30340 for highlighting the thread. I've been in touch with the email team and they haven't been able to replicate the issue and the search appears to be working okay. If you send me in your details, I can get them to take a look at this in more detail.

I have sent you a private message with instructions on how to contact the team. You can access your messages via the envelope icon at the top right of the screen, or click on this link, Private messages

Thanks,

Paddy

Reply to PaddyB Re: why doesn't the Search facility work in my BT emails?

davidrconnell — Sun, 25 Feb 2024 12:50:12 GMT

Hi can you send me the details too please I'm experiencing the same issue.

Re: Reply to PaddyB Re: why doesn't the Search facility work in my BT emails?

Maggie8 — Mon, 26 Feb 2024 10:12:48 GMT

If Paddy B could kindly tell me how the heck to send the account details, name, postcode, and other details he requires in order that he can sort out my non-working search facility in emails, I'd be grateful. I can read his message asking me for everything except the kitchen sink, but unfortunately I can't get the three dots...to load the rest of his message, neither can I see any means by which I can reply to him (no 'Reply' button).

BT have the gift of taking a system that's working and then rendering it useless... Thanks for no help whatsoever and for making it as difficult as possible to get an answer.

Re: Reply to PaddyB Re: why doesn't the Search facility work in my BT emails?

NeilO — Mon, 26 Feb 2024 10:56:45 GMT

Hi @Maggie8 have you opened the private message by clicking on the bold subject line?

Thanks

Neil

Re: why doesn't the Search facility work in my BT emails?

claire_marie78 — Mon, 10 Jun 2024 01:21:19 GMT

I’m having issues too if you could help??

an email I tried to send the other day wouldn’t send and sat in my outbox unsent for ages!! I couldn’t even click on the email to retrieve it, so ended up deleting it!!
And I can not search for any specific emails!!! Which is very frustrating when I’m trying to find important ones!!
comes up with like an error??
really need some help

Re: why doesn't the Search facility work in my BT emails?

DavidM — Mon, 10 Jun 2024 07:51:36 GMT

Hi @claire_marie78 and welcome.

Thanks for posting about your email, sorry you're having a few problems. Is this on the email app or on webmail?

Cheers

David

Re: why doesn't the Search facility work in my BT emails?

claire_marie78 — Mon, 10 Jun 2024 07:57:18 GMT

It’s actually on both!! Thought I’d try on the website and it would be better but it’s not 😞

got some important emails I need to find asap.

Re: why doesn't the Search facility work in my BT emails?

DavidM — Mon, 10 Jun 2024 08:01:03 GMT

Thanks for checking that @claire_marie78

Have you tried deleting the app and reinstalling? On webmail have you tried clearing cookies etc? Are you seeing any error messages?

Cheers

David

Re: why doesn't the Search facility work in my BT emails?

claire_marie78 — Mon, 10 Jun 2024 08:04:13 GMT

@DavidM
Yep, deleted the app and reinstalled!
not 100% sure I cleared the cookies? I did Google on how to do that but unsure if I got it right? 😜 can you tell me how I do that so I can check?

Each time I try it takes ages and then comes up saying ‘server outage’ in a red box!!
but it’s literally every time I try!!