This topic

new email format

heenebeach — Sat, 27 Jan 2024 09:35:39 GMT

I now have the new email format which has been advertised for some weeks and I do not like it!

When composing a message or replying to one received, I can no longer see it full screen. There is now only - or x in the top left-hand corner of the screen.

Having opened a particular message in my inbox I then want to go back and view the next one when I click on inbox I am taken to the start of the inbox and not, as in most databases, to the previous massage I opened.

The coloured squares in list of messages in inbox serve no useful purpose.

The BT advertising box on the righthand side of the screen is an annoyance!

Not good BT. Try again!

Re: new email format

Bartonboy — Sat, 27 Jan 2024 10:53:16 GMT

Totally agree with your comments.

Not impressed at all.

Another niggle, images not automatically being displayed despite "setting" set.

BT should do better

Comment ¦ New Email Format

COMPANY-PENSIONER — Sat, 27 Jan 2024 12:28:56 GMT

@heenebeachwrote:
I now have the new email format which has been advertised for some weeks and I do not like it!
When composing a message or replying to one received, I can no longer see it full screen. There is now only - or x in the top left-hand corner of the screen.
Having opened a particular message in my inbox I then want to go back and view the next one when I click on inbox I am taken to the start of the inbox and not, as in most databases, to the previous massage I opened.
The coloured squares in list of messages in inbox serve no useful purpose.
The BT advertising box on the righthand side of the screen is an annoyance!
Not good BT. Try again!

I've always liked the double-click, new window option. I guess no more ? If you want a temporary new window alternative: print-2-pdf, and delete subsequently, works. I know, a work around, not perfect ?

The simpler format makes BT Mail compatible with more devices. BT Mail is a free-service; so, BT can realign it's software any time it's applicable.

TRY THIS FIX ¦ New Email Format

COMPANY-PENSIONER — Sat, 27 Jan 2024 14:08:24 GMT

It appears that I've managed to get 'double-click / new-window' functioning, as follows:-

1. Highlight the required email, and rapidly click on it, until the new window opens.
(RAPID CLICKING, OPENS THE NEW WINDOW).

It works on my current spec, daily driver W10, SSD. It also works on my 15-yo, re-blown W10, ancient internals.

GIVE IT A GO ¦ WORKS-4-ME !

Re: TRY THIS FIX ¦ New Email Format

HHGTTG — Sat, 27 Jan 2024 15:48:53 GMT

I wish it was possible to change the background colour from essentially white to something darker.

Re: new email format

gg30340 — Sat, 27 Jan 2024 16:31:38 GMT

@heenebeach wrote:

I now have the new email format which has been advertised for some weeks and I do not like it!

When composing a message or replying to one received, I can no longer see it full screen. There is now only - or x in the top left-hand corner of the screen. Not ideal but you can slightly increase the size by selecting full screen by pressing Fn F11 keys

Having opened a particular message in my inbox I then want to go back and view the next one when I click on inbox I am taken to the start of the inbox and not, as in most databases, to the previous massage I opened.

The coloured squares in list of messages in inbox serve no useful purpose. They can be turned off in the settings, Click on your username at the top right then select settings and go to "mail" in the left hand column then general settings untick the box "Show avatar in message list". then click "Save".

The BT advertising box on the righthand side of the screen is an annoyance! This has been brought up many times. Don't hold your breath for it to be fully removed.

Not good BT. Try again!

Re: new email format

gg30340 — Sat, 27 Jan 2024 16:35:33 GMT

@Bartonboy wrote:

Totally agree with your comments.

Not impressed at all.

Another niggle, images not automatically being displayed despite "setting" set. If you changed the default setting to one of the other image display setting make sure you have selected one that will display images from emails that you are happy with ie from your "Contacts only" or "Allow all except spam" and make sure you click "Save".

BT should do better

Re: new email format

Bartonboy — Sat, 27 Jan 2024 16:51:45 GMT

Thank you, followed your advise and all sorted.

Re: Comment ¦ New Email Format

MT839 — Mon, 29 Jan 2024 11:25:50 GMT

Since when is BT email a free service? It comes as part of the Broadband package and if you switch to another ISP but want to keep your BT email address you do in theory have to pay for Premium email.

Nobody likes to have to adapt to a different system. What annoys me is that although BT flagged up the pending change weeks in advance, when it deployed the changes it did not see fit to send out any communications about the changes to even point to the web page where such information might be found. This is just corporate arrogance.

I agree about the annoying adverts. As soon as you shrink it the next action makes it restore. This is just b*****y annoying.

When it was being tested did nobody notice that words at the end of lines in some emails are being split instead of being moved to the next line.

I do like the new Exit arrow within an email and putting the scrolling arrows up at the top of the email rather than have to root around the email to make them appear as before. The Refresh button seems to be greyed out all the time so not quite sure what that is for now.

Re: Comment ¦ New Email Format

licquorice — Mon, 29 Jan 2024 11:39:18 GMT

If you have BT broadband, you don't pay extra to have email. Ergo it is a free add-on service.

Nor do you have to pay for BT mail if you leave, only if you wish to access it via mail clients or apps.

Re: Comment ¦ New Email Format

gg30340 — Mon, 29 Jan 2024 11:40:41 GMT

@MT839

You do not need to pay for BTMail if you move providers. You will be moved onto BTMail Basic unless you decide to pay for BTMail Premium.

BT Email products | Types of BT Emails | BT Help

Re: Comment ¦ New Email Format

heenebeach — Mon, 29 Jan 2024 12:01:31 GMT

Thanks to everyone who made suggestions but I do not understand the comments made by some contributors about paying. I was talking about the various changes made to the email format / layout / features. I don't see any improvements in the service, quite the opposite in some cases.

Re: Comment ¦ New Email Format

PeterE17 — Mon, 29 Jan 2024 13:52:38 GMT

@MT839wrote:
When it was being tested did nobody notice that words at the end of lines in some emails are being split instead of being moved to the next line.

@NeilO With three reports of this alleged error, have you or your colleagues had a chance to pass it to the email team?

Re: Comment ¦ New Email Format

gg30340 — Mon, 29 Jan 2024 14:28:23 GMT

@MT839

I should have added in my previous post to you that along with getting free BTMail Basic if you leave BT, it is as @licquorice has stated a free add on for customers who had their BT email service with their BT Broadband package before 26th Oct.2022 as customers who took out a BT Broadband package after that date do not get a BTMail email service yet they pay the same price for their broadband package as somebody who does have email.

Re: Comment ¦ New Email Format

PaulBoocock — Sat, 03 Feb 2024 15:36:02 GMT

It is not free for those of us paying for premium... but still has exactly the same pretty poor features. As mentioned in other threads... how could anyone testing this release... think that splitting words is an appropriate way to display text for any purpose? Not even clear how on earth you make it do that (windows does not)??

Re: new email format

Scammers2112 — Sat, 03 Feb 2024 15:45:20 GMT

Yup - this is just one of the huge number of serious issues I have too. Every time I login - the VIEW IMAGES setting has changed itself back to banning ALL images - why. Every time I login - I have to change the setting from Plain text to Rich text to be able to get the editing banner - why? Every time I login, I re-size the side panels to give me more room to type in - but I have to do it every time - why. There is no DEFAULT settings option for font (BIG issue); page setup or anything. This is a huge step backwards.....!

Re: new email format

gg30340 — Sat, 03 Feb 2024 15:53:42 GMT

@Scammers2112

Since your email "update" have you cleared your web browser's history and cookies as recommended by BT.

BT Email is changing | Help | BT | BT Help

Are you making the changes to view Images and Rich text, by going into the "settings" found by clicking on your user name at the right hand side and if you are are you clicking "Save" after you have changed them?

Re: new email format

Scammers2112 — Sun, 04 Feb 2024 10:31:20 GMT

Yup, that's what I do and every time I log back in it's reverted. That's the problem... and the fact that it should be the default anyway.

Re: new email format

Scammers2112 — Sun, 04 Feb 2024 10:32:02 GMT

Yes, browser and history cleared.

Re: new email format

gg30340 — Sun, 04 Feb 2024 11:08:51 GMT

Even although you have previously deleted your browser's cookies etc try logging out of your email account then clear the history and cookies yet again from your browser, making sure it is "From all time" if your browser has that option then close and reopen the browser and log back in to your email account and try going back into the settings and reselect the options you want and click "save".