This topic

New BT Email - Can't log out

radclifm — Mon, 19 Feb 2024 14:56:48 GMT

I'm using Windows 10 & 11 accessing the new BT email from bt.com/mail on Microsoft Edge

I can't log out. When I click 'sign out' from the drop down next to my email address it takes me back to bt.com, but when I then go to email I go straight back in to email without putting my email address and password in.

If I 'sign out', close down my laptop and log back into my laptop and go to bt.com/mail it still takes me straight into my emails without having to put in my email address & password.

This is a security problem. It means anyone on my laptop can go straight into my emails. Please fix ASAP.

Re: New BT Email - Can't log out

licquorice — Mon, 19 Feb 2024 14:58:26 GMT

What happens when you login at the direct email login page https://home.bt.com/login/loginform?TARGET=$SM$https%3A%2F%2Fsignin1.bt.com%2Fbtmail%2Fsecure%2Femaillogin

Re: New BT Email - Can't log out

radclifm — Mon, 19 Feb 2024 15:05:41 GMT

Same thing happens, goes straight into my emails without having to login. (It also means I can't switch to another BT email address on my laptop)

Re: New BT Email - Can't log out

radclifm — Mon, 19 Feb 2024 15:09:29 GMT

I can log in and out of My BT ok, but not email

Re: New BT Email - Can't log out

imjolly — Mon, 19 Feb 2024 15:13:57 GMT

if using edge have you tried settings then microsoft wallet then password and see if your browser has saved your mail login hence why when you access you are immediately logged in

Re: New BT Email - Can't log out

radclifm — Mon, 19 Feb 2024 15:23:25 GMT

I checked Microsoft Wallet, I have 5 in there and none of them are for BT in any shape or form

Re: New BT Email - Can't log out

gg30340 — Mon, 19 Feb 2024 15:48:28 GMT

If you are able to, try unticking the box "Keep me signed in".

To do that you may have to go into the Task Manager and close Edge from there or try clearing the History and Cookies which should log you out.

Re: New BT Email - Can't log out

radclifm — Mon, 19 Feb 2024 16:01:29 GMT

I was thinking the same thing.
What I think has happened is someone at BT has changed "Keep me signed in" to mean forever, whereas before it just meant until 'sign out'.
Previously if you didn't tick "Keep me signed in" it would automatically sign you out if you were idle for a long period.
Unless you know otherwise it's not possible to clear cookies just for BT? Clearing all cookies will cause inconvenience all over the place.
I'm going to close Edge from task manager and see if that works
My wife is having the same problem on her laptop.

Re: New BT Email - Can't log out

etherp — Mon, 19 Feb 2024 16:09:32 GMT

Mine's the other way round. Keeps logging me out.

Re: New BT Email - Can't log out

radclifm — Mon, 19 Feb 2024 16:13:11 GMT

OK, I killed Edge from Task Manager and when I went into email I had to log back in with email address and password and ticked "Keep me signed in". I then signed out and it asked me to login in again, i.e. it's back to normal. Do you have any idea what could have caused the problem?

Re: New BT Email - Can't log out

gg30340 — Mon, 19 Feb 2024 16:18:05 GMT

You would need to go through all the cookies and just delete the BT ones.

In Edge Go to settings > Cookies and Permissions > Cookies and site data > See all cookies and site data > scroll down to BT.com

Re: New BT Email - Can't log out

gg30340 — Mon, 19 Feb 2024 16:20:07 GMT

@radclifm wrote:
Do you have any idea what could have caused the problem?

BT messing about with things unaware of the consequences of their actions.

Re: New BT Email - Can't log out

radclifm — Mon, 19 Feb 2024 16:26:01 GMT

Can u raise this with BT please? I've worked in IT for over 40 years and what you asked me to do is second nature to me. Others may have problems with this solution.

Re: New BT Email - Can't log out

gg30340 — Mon, 19 Feb 2024 16:28:28 GMT

It has already been reported on the forum.

Webmail migration update - BT Community

Re: New BT Email - Can't log out

radclifm — Mon, 19 Feb 2024 16:42:10 GMT

Thanks for your help!

Re: New BT Email - Can't log out

GrandmaSwagg — Tue, 27 Feb 2024 12:38:12 GMT

BT, of course, cannot help!

Over an hour last night on Message before anyone replied yet waiting time was supposed to be up to 35 minutes. Didn't phone me when free as requested, then shut down time arrived. NO HELP!

Today, phoned BT and quite quickly got a 'guide'. She was very helpful and suggested I delete my saved password, which I did, shut down and opened my PC again only to find the same problem. Apparently guides are not trained to deal with the permanent sign out feature!

I then set my other account up on my ipad, but it has not synchronised the contacts list across. I need to send out nearly 100 notifications of a meeting, but cannot do so. Next I'll try my husband's laptop!

Good old BT change to another crappy email then don't train staff to deal with problems - constant error messages when I try to move or delete stuff! It has also lost several of my saved folders!

Any advice greatly received. I am using Windows 8.1 and Chrome.

Re: New BT Email - Can't log out

radclifm — Wed, 28 Feb 2024 10:00:17 GMT

If I was the CEO of BT and using the new BT email there are so many bugs in it I'd have fired someone by now.
It's a cookies bug in new BT email . Fixing it is a bit fiddly, and it comes back again after a few days. If you're on Windows 8.1 and Chrome browser I wouldn't know how to fix it. You have to delete cookies start with the letter BT. Note this, your security is at risk: " after January 10, 2023, your computer running Windows 8.1 will no longer receive security updates. In addition, Microsoft customer service will no longer be available to provide Windows 8.1 technical support."

Re: New BT Email - Can't log out

etherp — Wed, 28 Feb 2024 10:32:43 GMT

Expect BT board all use gmail for everything but work....

Re: New BT Email - Can't log out

GrandmaSwagg — Wed, 28 Feb 2024 12:17:01 GMT

Many thanks for your help, much appreciated.

Funnily enough, the girl I spoke to yesterday am got back to me again last night as he was following up my chat from the night before not realising it was the same problem and person - me - that she had dealt with before. I recognised her almost immediately. Anyway, she spoke to her supervisor who could not help as they are not trained to go into the account and fix the problem. I am now going to upgrade to Win 10, against my better judgement and try again.

Grandma Swagg x

Re: New BT Email - Can't log out

radclifm — Wed, 28 Feb 2024 14:26:09 GMT

It will probably go wrong on Win 10 as well, if not immediately wrong, but in the passage of time. This is a bug in the new BT email, it should be fixed by BT