This topic

Email - words broken at end of line in body of text

Sarah4 — Fri, 02 Feb 2024 16:22:42 GMT

I was moved onto the new BT Email yesterday. Now the text of emails is broken at the end of each line leaving part of a word (maybe only one letter) with the rest of the word on the next line. Does anyone know what I have to do to ensure that words are not split from one line to the next?

Re: Email - words broken at end of line in body of text

PeterE17 — Sat, 03 Feb 2024 19:39:32 GMT

@Sarah4 The moderators are aware of this problem and have reported it to the email team. We all await a response.

Re: Email - words broken at end of line in body of text

Sarah4 — Sat, 03 Feb 2024 22:59:02 GMT

Peter - Thanks for letting me know they're looking into it.

Re: Email - words broken at end of line in body of text

PeterE17 — Sun, 04 Feb 2024 09:32:35 GMT

@Sarah4 You could forward the mail to a Yahoo or Gmail account if you have one, they will display the mail properly. Or you could click the " Forward" button, read the original mail in the pop-up box where it might well be formatted properly, then discard it when you're finished.

These are just workarounds rather than solutions though, and might not work on your equipment.

Re: Email - words broken at end of line in body of text

Sarah4 — Sun, 04 Feb 2024 18:58:22 GMT

Thanks, Peter. I will do the 'forward then delete' work around.

Re: Email - words broken at end of line in body of text

gg30340 — Sun, 04 Feb 2024 19:35:05 GMT

@Sarah4

At some point BT may get around to fixing the BTMail system but until then instead of the hassle of forwarding emails to another provider etc, you could use a free email client/app such as Thunderbird or Bluemail.

This is a stand along program that you use instead of using BTMail on a web browser (webmail) and as such you bypass the BTMail webmail issues that you are experiencing.

If you set the email/app up as an IMAP account it will replicate all the folders that are on webmail and synchronise with with the BT servers so that your emails will still be available to view on the BTMail webmail should you need to use it again at some point.

Re: Email - words broken at end of line in body of text

Sarah4 — Sun, 04 Feb 2024 23:07:11 GMT

Thank you, I will look into that.

Re: Email - words broken at end of line in body of text

keithp — Thu, 22 Feb 2024 14:36:36 GMT

If you do that, do you still keep your BT email?

I am having the same text issues.

Re: Email - words broken at end of line in body of text

licquorice — Thu, 22 Feb 2024 14:45:51 GMT

Of course you do, it's just a different way of accessing it.

Re: Email - words broken at end of line in body of text

Sarah4 — Thu, 22 Feb 2024 17:13:28 GMT

to keithp - I have just done this (using Thunderbird and selecting IMAP option) and it seems to be working fine (the delay in doing this was because it sounded rather complicated but with the help of Google it turned out to be very easy to do).

Re: Email - words broken at end of line in body of text

licquorice — Thu, 22 Feb 2024 17:17:19 GMT

Yay, another convert.

Re: Email - words broken at end of line in body of text

ernega01 — Sun, 03 Mar 2024 09:52:34 GMT

I have exactly the same issue - which started when I was switched to the "new" BT email in early February. Have reported it to BT on three occasions now, told I will get a response in 5 days. Still waiting.

Incidentally, I don't see much improvement or innovation in the "new" email. Still quite clunky. Opportunity to improve screen formatting, maybe auto-suggest which folders inbox emails could be moved to etc. - all seem to have been missed.

Re: Email - words broken at end of line in body of text

fpawright — Wed, 03 Apr 2024 12:13:37 GMT

Thank you, Peter! Much appreciated.

Re: Email - words broken at end of line in body of text

SteveB21 — Wed, 03 Apr 2024 16:32:24 GMT

If BT is aware of the problem why did they roll out this new version with an obvious fault? The whole thing is not an improvement anyway!