This topic

inbox issue

K10 — Sun, 03 Mar 2024 20:41:29 GMT

My Inbox has been moved in its entirety to my sent folder this afternoon. Don't think I've done this in error. Anyone ese had this? How can I reverse it?

Re: inbox issue

gg30340 — Sun, 03 Mar 2024 20:52:10 GMT

Is it the Inbox folder or just its contents that has been moved?

Re: inbox issue

K10 — Sun, 03 Mar 2024 20:54:49 GMT

Just the contents

Re: inbox issue

gg30340 — Sun, 03 Mar 2024 21:01:10 GMT

If you click on the sent folder you will see the list of the emails in there. Single click in the box to the left of the emails which selects the emails then go to "Move to" in the menu bar at the top of the list and select "Inbox" or drag and drop them in to the Inbox folder.

You can also select the emails if you hold down the shift key then tick the box to the left of the first email in the list of emails then scroll down using the scroll bar on the right hand side and tick the last email you want to move then release the shift key. It will select all the emails in between. You can then click on "Move to" as above or drag and drop them into the Inbox folder.

Re: inbox issue

K10 — Sun, 03 Mar 2024 21:21:14 GMT

Hi
Unfortunately that doesn’t demerge the genuine sent messages from the inbox messages. I’ve tried out sorting the inbox messages first and then doing what you suggest but I have thousands of inbox messages and they’ll only transfer 10 at a time.

Re: inbox issue

gg30340 — Sun, 03 Mar 2024 22:54:49 GMT

There is no other way to do it that I am aware of.

As regards the number that you can move at a time, as a test I have just moved over 130 emails using both the drag and drop method and using the "Move to" method that I posted. If that does not work for you I don't know why you can not do that.

If you have thousands of emails in your Inbox now is perhaps the time to sort them out and create different folders to keep them in rather than en -masse in the Inbox.

Re: inbox issue

K10 — Mon, 04 Mar 2024 09:28:55 GMT

Ok. Thanks for your help and taking the time to respond.

Re: inbox issue

K10 — Mon, 04 Mar 2024 16:50:25 GMT

My issue isn't resolved. With the new BT email system I cannot apply the bulk transfer of messages method suggested. The max allowed by the new system is 10 messages to be highlit, even to delete them so weeding my inbox is tortuous. Any suggestions gratefully received. BT Email just gets worse.

Inbox Issue

K10 — Mon, 04 Mar 2024 16:56:41 GMT

Re previous thread

My issue isn't resolved. With the new BT email system I cannot apply the bulk transfer of messages method suggested. The max allowed by the new system is 10 messages to be highlit, even to delete them so even weeding my inbox is tortuous. I cannot undo the merging of me inbox with sent box and no explanation of why this happened. Any suggestions gratefully received. BT Email just gets worse.

Re: Inbox Issue

licquorice — Mon, 04 Mar 2024 17:00:30 GMT

Please don't post the same problem on more than one thread.

Re: Inbox Issue

K10 — Mon, 04 Mar 2024 17:16:04 GMT

Didn’t know how to reopen the closed one

Re: Inbox Issue

licquorice — Mon, 04 Mar 2024 17:29:23 GMT

Threads don't get closed, you can always post on a thread. I'll unmark it as resolved if you like.

Re: Inbox Issue

K10 — Mon, 04 Mar 2024 17:39:43 GMT

Yes please

Re: Inbox Issue

gg30340 — Mon, 04 Mar 2024 19:12:01 GMT

Obvously by the fact I have moved over 130 emails using the method I posted the BTMail does aĺlow more than 10 emails at a time contrary to what you have said.

What device operating system and web browser are you using?

Have you tried using a different browser?

What happens when you use either of the methods as described?

Do not try and move them all at the same time. Try 100 at a time.

Re: Inbox Issue

K10 — Mon, 04 Mar 2024 19:38:14 GMT

Same issue with Firefox

Re: Inbox Issue

K10 — Mon, 04 Mar 2024 19:40:16 GMT

Can’t highlight more than 10 either by tick box or shift key with chrome. Windows 11 laptop.

Re: Inbox Issue

gg30340 — Mon, 04 Mar 2024 20:06:03 GMT

Once again I have carried out a test this time using Chrome and Firefox, the last one was with Edge, and I have just moved 150 emails using both the methods I have posted about.

When you click in the small box at the left of the first email are you holding the shift key down when you scroll down to the last email using the scroll bar at the right hand side, then click on the last email you want to include?

Re: Inbox Issue

K10 — Mon, 04 Mar 2024 20:39:59 GMT

Can’t use your methods but have just used shift key and page down to highlight and delete 100+. Would prefer a better bulk option if anyone can come up with one.