This topic

Emails from ebay.com stopped coming through on Saturday (2 March '24)

tim_ebay_query — Mon, 04 Mar 2024 15:07:08 GMT

When I make a purchase on eBay I will normally get a confirmation email and later an update email that the order has been posted. These emails have an email address ebay@ebay.com.

These emails stopped on Saturday evening. I should have received maybe 50 or so emails like this over the past 2 days, but none are coming through.

I am still receiving emails with the address @ebay.co.uk.

I've been on the eBay Technical Forum and found 4 other people who have the same problem. And they all have BT internet email accounts. Which means there must be a problem at the btinternet side, somehow blocking emails from ebay@ebay.com.

I'd appreciate a fix or explanation of why ebay@ebay.com emails are being blocked.

Re: Emails from ebay.com stopped coming through on Saturday (2 March '24)

tonyj3 — Mon, 04 Mar 2024 15:36:12 GMT

Tim

Thanks for logging the problem. I can confirm that I am also not receiving emails from ebay.com since Saturday. Usually receive multiple per day

Re: Emails from ebay.com stopped coming through on Saturday (2 March '24)

jlovie — Mon, 04 Mar 2024 15:53:22 GMT

Same problem here.

Re: Emails from ebay.com stopped coming through on Saturday (2 March '24)

grahamm1 — Mon, 04 Mar 2024 16:20:57 GMT

Same problem here.

I went into ebay account settings and changed to a different btinternet address and got nothing.

Then changed to a gmail address and all works fine, so it seems specific to btinternet addresses.

I've had this before when all my banks emails failed to get through if sent to a btinternet address (hence why I set up an alternate gmail account).

Re: Emails from ebay.com stopped coming through on Saturday (2 March '24)

tonyj3 — Mon, 04 Mar 2024 17:55:37 GMT

Am on the Chat with BT Support now. Let's see how that goes. Will report back.

Well it didn't go as quickly as planned. Explained many btinternet users reporting the same issue since Saturday, and if you update eBay to another (e.g. gmail) email address, emails are being received. So the issue seems to be only with btinternet. Spent half an hour going through all my email settings (said he had to do this). No issues found. Issue has been passed to Tier 2 for investigation. Update expected within 24 - 72 hours. Have been given a reference number. Will report back any updates.

Re: Emails from ebay.com stopped coming through on Saturday (2 March '24)

tim_ebay_query — Mon, 04 Mar 2024 18:10:06 GMT

Thanks Tony for following this up. I've been involved with global network upgrades in a prior job and some regions / network switches can fail, leaving messages in one region (eg ebay UK emails) coming through and messages from another region failing (eg ebay.com). I suspect this is network/gateway configuration issues. If so, we may also be missing any other emails from overseas back into the UK and it may not be confirmed to missing ebay.com emails. Having said that, I have just had an email come through fine from USA into my btinternet account (not from ebay).

Re: Emails from ebay.com stopped coming through on Saturday (2 March '24)

tonyj3 — Mon, 04 Mar 2024 18:34:42 GMT

Tim

Could definitely be a gateway configuration issue. I spent 40 years in IT, mostly as a Systems Programmer, so I know what BT are going through launching their 'new' email system, as I have been responsible for launching many new systems and upgrades. I have other issues since they migrated me to their new email platform, and can see by other Discussions, that others are having the same problems. Maybe they should hire me to check their programming and beta testing.

Re: Emails from ebay.com stopped coming through on Saturday (2 March '24)

gg30340 — Mon, 04 Mar 2024 18:55:17 GMT

Have you tried adding the ebay.com domain to your Safe Senders list and have you also checked that the email address and domain are not in your Blocked Senders list.

To do that log onto your BTMail account using a browser, not an email client/app, and then click on your username at the right hand side. Select "Settings" then go to the left hand side and select "Mail". Scroll down and click on "Blocked Senders". Scroll down the list until you find the one you want to unblock and select it. Click on "delete".

Re: Emails from ebay.com stopped coming through on Saturday (2 March '24)

tonyj3 — Mon, 04 Mar 2024 19:18:24 GMT

Yes, checked all of that. If you see my earlier response, you will see that I spoke with BT Support, and spent half an hour going through all my email settings. No issues found

Re: Emails from ebay.com stopped coming through on Saturday (2 March '24)

gg30340 — Mon, 04 Mar 2024 19:51:08 GMT

@tonyj3 wrote:
Yes, checked all of that. If you see my earlier response, you will see that I spoke with BT Support, and spent half an hour going through all my email settings. No issues found

Obviously I had read your earlier response and that of the OP and the other posters on this thread other wise I would not have know what the problem was!

As the other posters never stated they had done this and you never mentioned which settings you actually did check I thought it prudent, per chance the other posters were unaware of it and in your case the CS rep and you missed it, to post about blocked sender and the safe sender, which I note you have still not mention if you added ebay.com to it, how ever I am sorry to have wasted your time and will not bother you again.

Re: Emails from ebay.com stopped coming through on Saturday (2 March '24)

tim_ebay_query — Mon, 04 Mar 2024 19:53:49 GMT

I also checked blocked emails and whitelisted ebay@ebay.com in the BT email settings.

As noted in my earlier post, ebay emails are coming through from @ebay.co.uk and eBay incoming messages are ok (member_name@members.ebay.com).

But the main emails from ebay@ebay.com are not coming through to btinternet email users. We now have around 8 or 9 reported btinternet users with this symptom across the BT and eBay forums. The ebay@ebay.com messages do come through if you switch to gmail, for example.

Importantly the problematic ebay@ebay.com is the main message email address from eBay for purchases and sales. So heavy eBay users (like me) have had something like 20-30 email messages not come through just today. And this started on Saturday late afternoon/evening. Its extremely inconvenient and I've spent several hours on this today.

Re: Emails from ebay.com stopped coming through on Saturday (2 March '24)

tim_ebay_query — Mon, 04 Mar 2024 21:36:23 GMT

On the eBay forum, where we're also discussing this issue, a user has reported that they switched to using gmail (instead of btinternet email) and their purchases and sales emails then came through ok from ebay@ebay.com. Others have also resorted to doing this, to work around the issue.

However, what was then interesting was that they then forwarded the newly received ebay@ebay.com emails back to their btinternet.com email address and they didn't come through (this was tested with 2 different ebay@ebay.com emails).

So the problem seems to be somehow a combination of the format of the ebay.com emails and the way btinternet email receives them.

This problem started on Saturday evening / late afternoon. What changed around this time?

Re: Emails from ebay.com stopped coming through on Saturday (2 March '24)

licquorice — Mon, 04 Mar 2024 21:54:46 GMT

I suspect it is simply BT's spam filters doing their usual thing.

Re: Emails from ebay.com stopped coming through on Saturday (2 March '24)

CliveF — Tue, 05 Mar 2024 05:37:28 GMT

Same problem for me. Made two ebay purchases yesterday and no email confirmations or dispatch notifications. Hope BT fix it soon.

Re: Emails from ebay.com stopped coming through on Saturday (2 March '24)

RobbieMac — Tue, 05 Mar 2024 09:31:43 GMT

Hi everyone,

Thank you for all your posts!

I'm just posting back to confirm this has been investigated and is all fixed now. I am sorry for any inconvenience caused folks.

All the best,

Robbie

Re: Emails from ebay.com stopped coming through on Saturday (2 March '24)

jlovie — Tue, 05 Mar 2024 09:41:18 GMT

Are the missing emails lost, or will we eventually receive them?

Re: Emails from ebay.com stopped coming through on Saturday (2 March '24)

tonyj3 — Tue, 05 Mar 2024 10:20:12 GMT

Robbie

Many thanks for the update.

Can you confirm what the problem was please.

I have not received any emails from eBay yet, so cannot confirm if fixed or not, but hopefully others can confirm if they are now receiving emails.

Tony

Re: Emails from ebay.com stopped coming through on Saturday (2 March '24)

tonyj3 — Tue, 05 Mar 2024 10:22:48 GMT

This is what happened last time we had a similar problem.

I think they were marked as spam and rejected, therefore lost, and I do not think there is a way for eBay to resend them.

Re: Emails from ebay.com stopped coming through on Saturday (2 March '24)

tim_ebay_query — Tue, 05 Mar 2024 10:35:15 GMT

I'm having a (relatively) quiet eBay day today, so no expected emails received yet (from ebay@ebay.com).

So can't yet confirm whether the problem is fixed.

Will post when I have some news at my end.

Re: Emails from ebay.com stopped coming through on Saturday (2 March '24)

tim_ebay_query — Tue, 05 Mar 2024 10:50:45 GMT

OK, 3 emails have come through (Order Updates from ebay@ebay.com), at the same time as the 3 notifications (on iPhone), so all looks good!