This topic

New Email Format Keeps Blocking Images

MikeM3 — Sat, 03 Feb 2024 21:16:19 GMT

No matter how often, or to which setting,
I change the setting, Allow all images, contacts
only, or all except spam, it only works when I
change the setting, half an hour later, it is back
to blocking all!

Why?

Thank you.

Mike.

Re: New Email Format Keeps Blocking Images

gg30340 — Sat, 03 Feb 2024 22:15:12 GMT

Just checking, are you clicking "Save" after you change it in "settings"?

If you are then try logging out of your email account then clear the history and cookies from your browser then close and reopen the browser and then log back on to your email account and try going back into the settings and reselect the option you want and click "save".

Re: New Email Format Keeps Blocking Images

MikeM3 — Sat, 03 Feb 2024 23:04:36 GMT

Thank you, 30340,

I saved my changes every time that I changed the setting,
following your suggestions, I changed it again to all except
spam, it showed the BT image, that was blocked in the one
that told me you had replied, I am off to bed now and will see
in the morning if there is any change.

Thank you.

Mike.

Re: New Email Format Keeps Blocking Images

MikeM3 — Sun, 04 Feb 2024 10:26:09 GMT

Your suggestion did the job gg30340, thank you,
the images are showing, at least, the BT symbol on
the email that I got yesterday, no new mail yet.
Mike.

Re: New Email Format Keeps Blocking Images

MikeM3 — Mon, 05 Feb 2024 14:24:57 GMT

OOPS,

That didn't last long, the new system has gone back to blocking
images, I really don't feel like resetting the settings every time
I visit my Email!

Any suggestions other the ones that I have already been given.

Thank you.

Mike.

Re: New Email Format Keeps Blocking Images

gg30340 — Mon, 05 Feb 2024 14:56:14 GMT

Sorry, no other ideas.

It may be that BT have been working on the system fixing some of the other problems and that may have caused some sort of reset.

Can you try doing as I suggested one another time to see if it works this time.

Re: New Email Format Keeps Blocking Images

MikeM3 — Mon, 05 Feb 2024 19:05:42 GMT

Thank you gg30340, I clear my cache daily, but I am also logged
on to Email all the time, usually for at least a week until I am asked
to sign again. I will log off tonight after resetting, the block images,
hen see if it works when I sign on in the morning.

I tried to ask BT, via, the "Help" area in BT.com for Email, I couldn't
get anywhere, just round in a circle, back to help, after a few times,
I came back to, "ask the Community".

Mike.

Re: New Email Format Keeps Blocking Images

MikeM3 — Tue, 06 Feb 2024 18:42:09 GMT

The images were there when I signed in this morning, but later,
around 11 o'clock, they were blocked again, I reset them, they
were OK, until I came back to the computer at 6:30, so there is
something wrong, with the programme, I have no idea about how
to fix this, I will call them tomorrow and see if they know.

Mike.

Re: New Email Format Keeps Blocking Images

gg30340 — Tue, 06 Feb 2024 20:51:07 GMT

I have had images viewable since my webmail was changed to the new system so I am out of ideas why yours does not stay as selected.

I don't know if the moderators will be able to help but at the least they can pass the problem onto the email team who hopefully will look at the problem and come up with a fix.

The moderators will advise you by posting on this thread.

Re: New Email Format Keeps Blocking Images

DanielS — Tue, 06 Feb 2024 20:52:42 GMT

Hey @MikeM3,

I'm going to send you a private message so we can take a look into this and see what's wrong exactly.

Thanks for the flag @gg30340

Thank you
DanielS

Re: New Email Format Keeps Blocking Images

ijevans — Wed, 07 Feb 2024 13:01:04 GMT

I also have exactly the same problem, frustrating

Re: New Email Format Keeps Blocking Images

DavidM — Wed, 07 Feb 2024 14:25:24 GMT

Hi @ijevans and welcome.

Sorry you're also having problems. Can you give more detail on what you've tried to resolve it? Is it intermittent? have you tried clearing cookis etc?

Cheers

David

Re: New Email Format Keeps Blocking Images

Tigletty — Wed, 07 Feb 2024 14:33:06 GMT

I have the exact same problem. Was wondering if it was because I login both on a desktop and mobile browser.

Re: New Email Format Keeps Blocking Images

ijevans — Wed, 07 Feb 2024 14:53:56 GMT

Hi, I have now emptied cache and cookies again and restarted a couple of times and appears to be working. will monitor and come back for help if needed, thank you

Re: New Email Format Keeps Blocking Images

DavidM — Wed, 07 Feb 2024 15:00:01 GMT

Thanks for letting us know @ijevans

Cheers

David

Re: New Email Format Keeps Blocking Images

MikeM3 — Wed, 07 Feb 2024 15:05:33 GMT

Another Moderator, DanielS, contacted me, DavidM, via private message, I supplied him with all the information required and he is going to, or has passed everything to the Email department, who will either fix it, or tell me how to do so, I will be contacted within 48 hours.
Thank you for the reply.
Mike.

Re: New Email Format Keeps Blocking Images

adam101 — Wed, 07 Feb 2024 19:44:00 GMT

Just to let everyone know this is also happening for me. I set the images to all but spam, save it and it works fine for a while (a day or two I think since I last set it) and then it starts blocking again.

Re: New Email Format Keeps Blocking Images

IMacD — Wed, 14 Feb 2024 14:26:46 GMT

Images blocked but I changed the image settings and it was fine for a week or so. Couple of days ago images blocked, changed the setting and saved it but they revert to being blocked. Have reset them and saved them a few times but no luck.

Can the setting change be retained please?

Re: New Email Format Keeps Blocking Images

MikeM3 — Wed, 14 Feb 2024 15:20:06 GMT

Update,

If you change the settings and it lasts for 2 day, then that is different
from the problems that I am getting, I changed the settings this AM
and just a few minutes ago, they were back to blocked!

Anyway, since I raised this problem and the Mods got involved, I have
received an order number for the complaint, so somebody will have a
job number for it by now, I hope.

Watch this space!

Mike.

Re: New Email Format Keeps Blocking Images

PhilBerrington — Fri, 16 Feb 2024 12:30:22 GMT

Daniel

Could you post the fix to this problem. I'm getting exactly the same problem. I don't know how many times the settings have changed from "Allow all images" to "Block all images" with the new user interface.