This topic

Error message when forwarding an email or attaching a file

45Rob_J — Tue, 12 Mar 2024 14:46:49 GMT

I get this error every time I try to send an email with an attachment. It happens on every "to" address I've tried.

Sorry your email could not be delivered due to content policy reasons. Please check your message content for URLs, content and subject matter that could be construed as Malware, Spam or Phishing before retrying. (6-1-3-1) ID (65A5686F06EE6D34)

Any ideas?

Re: Error message when forwarding an email or attaching a file

gg30340 — Tue, 12 Mar 2024 15:54:55 GMT

Is it with every attachment or just one in particular?

Does your email send without an attachment?

Are you using a VPN?

Have you tried turning off your BT Hub for at least 15 minutes. This will allow it to get a new IP address and new BT email server when you turn it back on?

Re: Error message when forwarding an email or attaching a file

45Rob_J — Tue, 12 Mar 2024 16:29:54 GMT

Yes, it happens to every email with an attachment or containing an image and when forwarding any email containing an image

No, I don't think I'm using a VPN as Norton only applies a VPN when asked t od so and I had not doen that in this session on the PC

Yes, it's made zero difference.

RobJ

Re: Error message when forwarding an email or attaching a file

45Rob_J — Tue, 12 Mar 2024 16:30:43 GMT

Sorry, I meant to say that emails without images or attachments work ok

Re: Error message when forwarding an email or attaching a file

gg30340 — Tue, 12 Mar 2024 16:43:06 GMT

I have notified the moderators of the forum about your problem. Once they have read this they may be able to help. They will advise you by posting on this thread.

Re: Error message when forwarding an email or attaching a file

45Rob_J — Tue, 12 Mar 2024 17:01:03 GMT

Thanks

Re: Error message when forwarding an email or attaching a file

DavidM — Tue, 12 Mar 2024 17:29:57 GMT

Hi @45Rob_J and thanks for posting.

Does this happen when you reply to an email with a picture or attachment?

Cheers

David

Re: Error message when forwarding an email or attaching a file

45Rob_J — Tue, 12 Mar 2024 17:40:09 GMT

No. I've just tried it out - it does NOT happen when replying to an email that was sent to me with an attachment.

Re: Error message when forwarding an email or attaching a file

45Rob_J — Tue, 12 Mar 2024 17:42:13 GMT

It's not happening at all at the moment!

Re: Error message when forwarding an email or attaching a file

DavidM — Tue, 12 Mar 2024 17:46:06 GMT

Thanks for the update @45Rob_J

Fingers crossed it's sorted. Keep us updated.

Cheers

David

Re: Error message when forwarding an email or attaching a file

DCOnCommForum — Tue, 12 Mar 2024 21:10:27 GMT

Same problem here. I’ve got one email from a store containing an image of a barcode to use in store for a discount but cannot forward it to my Gmail account, the BT servers refuse it. No problem at all with other emails with/without attachments, only this one has content being picked up by BT.

Since BT delivered that email to my inbox, it’d seem that they have different scanning rules for incoming and outgoing messages?

Re: Error message when forwarding an email or attaching a file

len11 — Tue, 30 Jul 2024 21:26:12 GMT

I was having this problem constantly - 'Sorry your email cannot be delivered due to content policy reasons ... 'etc.

I have just cleared it by reinstalling my various AVG items {Antivirus, VPN, Secure Browser etc} and I am now able to send ones that stuck were in my Drafts box as well as totally new emails!!!!! Hallelujah!

I hope this may be the answer for others.

Best

Re: Error message when forwarding an email or attaching a file

len11 — Thu, 01 Aug 2024 20:12:32 GMT

... I posted that I had cleared this problem by reinstalling / renewing my various AVG apps, which is still the case a few days later.

However, I am now back in the situation of having to constantly log on and having to prove that I am not a robot !!!

I hate it.

If only I could use some other method to send and receive emails!

Re: Error message when forwarding an email or attaching a file

gg30340 — Thu, 01 Aug 2024 20:21:07 GMT

@len11 wrote:

If only I could use some other method to send and receive emails!

If you use an email client such as Bluemail or Thunderbird you can stop using webmail.