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Outlook Mail error message when trying to add BT account - Windows 10

OutlookMail — Wed, 13 Mar 2024 09:29:12 GMT

Hi when I try to add my BT account to new MS Outlook I receive the following message:

{"SessionId":"7bce2aba-7c59-4b4e-9e47-13fd88edd96b","Timestamp":1710317510138,"Error":"INVALIDCREDENTIALS TEMPORARILYUNAVAILABLE"}

I've followed the instructions detailed here:

https://www.bt.com/help/email/manage-email-account/manual-settings/what-are-the-settings-for-outgoing-and-incoming-bt-email-servers

i.e. IMAP port 993 SMTP 465

I can successfully log on to BT mail using a browser and works fine on my Apple devices. My Apple mail was successfully added to Outlook but not BT!

It worked for years on old Outlook but not now! Is there anything else to try, thanks?

Re: Outlook Mail error message when trying to add BT account - Windows 10

Les-Gibson — Wed, 13 Mar 2024 19:24:38 GMT

Why are you trying to add manually?

All Outlook needs is your email address and password, it will automatically discover the server settings from that

Re: Outlook Mail error message when trying to add BT account - Windows 10

OutlookMail — Fri, 15 Mar 2024 13:51:12 GMT

I tried that 1st and it didn't work so I tried using advanced settings with no joy! Just tried again and get the same error message!! I'm logged onto bt mail using a browser (so I can reply to you), so I must be using the correct logon details? Anything else to try?

Re: Outlook Mail error message when trying to add BT account - Windows 10

Les-Gibson — Fri, 15 Mar 2024 14:13:16 GMT

Outlook can be a bit moody sometimes, try using Thunderbird (by Mozilla) instead

Re: Outlook Mail error message when trying to add BT account - Windows 10

licquorice — Fri, 15 Mar 2024 15:06:08 GMT

@OutlookMail wrote:

I'm logged onto bt mail using a browser (so I can reply to you), so I must be using the correct logon details? Anything else to try?

you don't need to be logged into email to post on the forum.

Are you either a BT broadband customer or paying for Premium mail? If neither, you will have been downgraded to Basic mail which is only available as webmail.

Re: Outlook Mail error message when trying to add BT account - Windows 10

OutlookMail — Fri, 15 Mar 2024 18:44:04 GMT

BT broadband customer, so it should work! I don’t know from the error message if it’s Outlook or BT that’s causing the issue?

Re: Outlook Mail error message when trying to add BT account - Windows 10

Les-Gibson — Fri, 15 Mar 2024 18:53:56 GMT

@OutlookMailwrote:
BT broadband customer, so it should work! I don’t know from the error message if it’s Outlook or BT that’s causing the issue?

Give Thunderbird (or, as they say, other email clients are available) a try and if that works then the problem is with Outlook.

Presumably you have tried updating Outlook?

Re: Outlook Mail error message when trying to add BT account - Windows 10

OutlookMail — Sun, 17 Mar 2024 19:06:59 GMT

Hi, tried Thunderbird and that doesn't work either!! Must be a BT issue. We're looking to switch broadband provider when we're out as contract as BT is not competetive at the moment. So a good time to start switching things away from their email address!

Re: Outlook Mail error message when trying to add BT account - Windows 10

gg30340 — Sun, 17 Mar 2024 22:43:16 GMT

Try turning your BT Hub off for about 30 minutes. When you turn it back on you will most likely have been issued a new IP address and connected to a different BT email server and it will hopefully let you set up your email client.

Re: Outlook Mail error message when trying to add BT account - Windows 10

orly1 — Tue, 19 Mar 2024 20:55:27 GMT

How did you get on?

I', having the same issue with my email address and yet my wife's BT email which is a subset f mine ie it has a prefix of "fe_" before my email address xxxxx@tinternet.com. Her'#s

Re: Outlook Mail error message when trying to add BT account - Windows 10

orly1 — Tue, 19 Mar 2024 21:28:37 GMT

Sorted. Got on to tech support in India and reset my web email password through the "forgot Password" option and was then able to access my email through the BT website again and then added the account to the new Outlook and it loaded fine.