This topic

Junk or Valid mail

edcryer — Fri, 15 Mar 2024 16:17:30 GMT

I subscribe to a mailing list, but all posts from it arrive in Junk. How do I handle the spam filters to get them into Inbox?

Re: Junk or Valid mail

gg30340 — Fri, 15 Mar 2024 16:26:38 GMT

Mark them as not spam and you could also add their email address to your "Safe Senders" list.

To do that log onto your BTMail account using a browser, not an email client/app, and then click on your username at the right hand side. Select "Settings" then go to the left hand side and select "Mail". Scroll down and click on "Safe Senders". Add the email address or the senders domain (the part after @) then click on "Save".

Re: Junk or Valid mail

edcryer — Sat, 16 Mar 2024 09:41:53 GMT

Thanks.

I've tied the whole address, but not just the part after th @

I'll give it a try.

Re: Junk or Valid mail

edcryer — Sat, 16 Mar 2024 12:53:28 GMT

"Please enter a valid email address or a valid domain" error message.
grex@man.torun.pl is accepted;
man.torun.pl isn't.

I'm wondering if something in the email headers would work.

Re: Junk or Valid mail

gg30340 — Sat, 16 Mar 2024 16:27:56 GMT

I have added man.torun.pl to the safe senders list.

It would not add at the first attempt so I tried adding the email address you posted and that added no problem. I then tried the domain again and this time it accepted it.

Re: Junk or Valid mail

edcryer — Sat, 16 Mar 2024 18:56:03 GMT

I can't see it on my Safe Senders list.

Has it been added elsewhere?

Re: Junk or Valid mail

gg30340 — Sat, 16 Mar 2024 21:56:15 GMT

If you are entering it in your safe senders section the only place it will be is on the safe senders list.

Try adding the email address you posted, and if it gets saved copy it from the list and then paste it into the address box and delete the first part and the @ leaving only the domain name and see if that lets you save it.

Re: Junk or Valid mail

edcryer — Sun, 17 Mar 2024 10:04:20 GMT

Ah, ah. Now I know you're toying with me. We've entered Cloud-Cuckoo-Land here. If this software is so deeply flawed, how can you trust anything about it? It might say it's done one thing, and then have done something completely different.

BTW, I did try your latest advice. It won't let me copy.

Re: Junk or Valid mail

gg30340 — Sun, 17 Mar 2024 14:19:07 GMT

As I said, I entered both the email address and the domain without any problems after the first attempt.

The reason I suggested using cut and paste was if the email address inserted was accepted then it would ensure you were using the same/correct domain name.

What device, operating system and browser are you using

Re: Junk or Valid mail

edcryer — Sun, 17 Mar 2024 16:07:15 GMT

I'm using Firefox 123.0.1 64-bit on a Windows 10 system on a desktop.

If you're not playing games with me, then there's something very strange going on here.

I can't do any of the things you've been suggesting.

Re: Junk or Valid mail

gg30340 — Sun, 17 Mar 2024 16:17:23 GMT

Why on earth would I "play games" with you. I have far better things to do than waste my time doing that!

Re: Junk or Valid mail

edcryer — Sun, 17 Mar 2024 18:18:57 GMT

I can't find any other explanation to account for the fact that none of your suggestions work.

I've tried them with Firefox, MS Edge and Safari.

Why do they work for you, but not me?

Re: Junk or Valid mail

licquorice — Sun, 17 Mar 2024 18:27:04 GMT

I think I know the answer to that

Re: Junk or Valid mail

edcryer — Sun, 17 Mar 2024 18:38:00 GMT

Well then, guru of the forum, share with us.

Re: Junk or Valid mail

edcryer — Wed, 20 Mar 2024 09:21:49 GMT

Still no reply, three days later.

I've just been abandoned.

Re: Junk or Valid mail

edcryer — Fri, 29 Mar 2024 20:34:57 GMT

Wow!

I've just received an email telling me I've been awarded the status of "Aspiring Contributor".

I guess one can contribute in this forum with mere complaints; pointing out the deficiencies and disappointments that one meets with along the way.