This topic

Height of screen display

PatrickPhair — Sat, 16 Mar 2024 22:44:33 GMT

The new email format has severely reduced the number of emails I can see at one time. Even with no preview pane I can only see seven or eight. This is because there is a huge circular BT logo above the list with an empty space beside it, occupying about 40% of the height of my screen. Can I reduce its size?

Re: Height of screen display

PatrickPhair — Sun, 17 Mar 2024 00:01:33 GMT

Further to this: if I bring up "Contacts" there is an alphabet on the right to help me find one. Anything after O is pushed off the bottom of the screen and there is no way to select it.

Re: Height of screen display

countrypaul — Sun, 17 Mar 2024 16:31:11 GMT

What device and what browser are you using?

Might be worth trying different ones.

Re: Height of screen display

PatrickPhair — Sun, 17 Mar 2024 18:34:28 GMT

I am using Google Chrome on a fairly old Dell laptop with a screen that is 768 pixels high, but the screen space used by the browser has not changed.
The problem is within the space the browser allocates to the web-page it is displaying.

Somehow I have now got the old layout back. I have taken a screenshot and I see that the old layout allows me to see 12 emails at about 39 pixels per email.

The heights are:

Old format

120 pixels -- Browser headers
84 pixels -- Banner, including small BT logo, Mail, Contacts, Calendar, Tasks, MyBT, Help
54 pixels -- Banner (My Account, Compose, Search, ... Change View)
474 pixels -- Email body

New format

120 pixels -- Browser headers
40 pixels -- Banner (Mail, Contacts, Calendar, Tasks, MyBT, Help) options hard to read, in black on a dark background
243 pixels -- wasted space: large BT logo at left, rest blank
59 pixels -- Banner (My Account, Compose, Search, ... Change View)
306 pixels -- Email body

Patrick

Re: Height of screen display

gg30340 — Sun, 17 Mar 2024 18:55:57 GMT

What version of Chrome are you using. It needs to be version119.0.6045.105 and above.

See link

BT Email is changing | Help | BT | BT Help

Re: Height of screen display

PatrickPhair — Sun, 17 Mar 2024 21:18:06 GMT

Chrome is up to date
Version 122.0.6261.129 (Official Build) (64-bit)

Re: Height of screen display

countrypaul — Sun, 17 Mar 2024 22:39:44 GMT

The reason for suggesting a different browser/device is that the large BT logo problem has not been reported before (at least not that I have noticed) and does not show on my PC (old HP W10, Firefox/Edge). Trying it on another configuration might give a clue as to whether it is a platform specific issue, or a configuration issue of your BT Email.

Re: Height of screen display

PatrickPhair — Wed, 20 Mar 2024 23:24:40 GMT

Sorry, but I am unable to answer the question about changing browser at the moment.

This is because, for reasons unknown to me, I am now seeing the old format again. The problem has therefore gone away for the time being.

Patrick

Re: Height of screen display

countrypaul — Thu, 21 Mar 2024 09:10:56 GMT

Thanks for posting the update, to often threads just cease without any indication of what happened, a simple update as you have done can be of immense benefit to others who come to the thread in future.

Re: Height of screen display

PatrickPhair — Thu, 21 Mar 2024 17:33:07 GMT

Thanks.

There is always the risk that the new format may reappear, so I can't yet say the problem has been resolved. For now all I have is a single screenshot, and I don't know how to share this.

Patrick

Re: Height of screen display

countrypaul — Thu, 21 Mar 2024 18:22:00 GMT

When you hit reply you should get a new screen with a box to type into. Above that box is a line of icons one of which is a camera (in about the middle) if you select that you should be able to inset your screenshot.

Re: Height of screen display

PatrickPhair — Thu, 21 Mar 2024 23:08:20 GMT

Thanks.

In case it helps here is the screenshot.

Patrick

Re: Height of screen display

licquorice — Thu, 21 Mar 2024 22:39:13 GMT

Your email address is visible in the screenshot, I suggest you edit the screenshot and repost before you get more spam than you can cope with.

Re: Height of screen display

PatrickPhair — Thu, 21 Mar 2024 22:47:31 GMT

Can I delete the post?

Re: Height of screen display

licquorice — Thu, 21 Mar 2024 22:52:01 GMT

Yes, select edit from the 3 dots in the right hand corner and delete the content of your post. You can't actually delete the post, just the content.

Re: Height of screen display

PatrickPhair — Thu, 21 Mar 2024 23:01:22 GMT

Thanks. I have replaced the image in the earlier post.

Patrick

Re: Height of screen display

PatrickPhair — Thu, 21 Mar 2024 23:07:29 GMT

I now see that the image hasn't appeared, so here it is.

Patrick

Re: Height of screen display

AhmadAli — Sun, 10 Aug 2025 23:54:16 GMT

Yeah, that big BT logo is definitely eating up way too much space. Sadly, there’s no built-in option to shrink or remove it, but you could try zooming out in browser or switching to any “compact” or “basic” view in the settings.

Re: Height of screen display

gg30340 — Mon, 11 Aug 2025 05:54:39 GMT

@AhmadAli

This thread is over a year old so you may not get a reply from the OP buy hopefully the problem has been sorted by now.