https://community.bt.com/t5/General-email-queries/Basic-email-account-trying-to-access-a-suspended-sub-account/m-p/2356444#M111913 <P>Hi <SPAN style="background: var(--ck-color-mention-background); color: var(--ck-color-mention-text);"><a href="https://community.bt.com/t5/user/viewprofilepage/user-id/328728">@jackiemcdougall</a></SPAN> thanks for posting, when was the last time you accessed that email account?&nbsp;</P> <P>Thanks</P> <P>Neil</P> Sun, 17 Mar 2024 16:43:23 GMT NeilO 2024-03-17T16:43:23Z https://community.bt.com/t5/General-email-queries/Basic-email-account-trying-to-access-a-suspended-sub-account/m-p/2356430#M111905 <P>I have a basic email account - with 3 sub-accounts, but cannot access one of them anymore (my main account and the other 2 are fine).&nbsp; Tried to search instructions for recovering it, and the website says to go to My BT - My Products and scroll down to Email, and Manage Email....but when I log into My BT and go to My Products - there are no products listed, so I can't get to the Manage Email option.&nbsp; Can anyone help?</P> Sun, 17 Mar 2024 15:08:19 GMT https://community.bt.com/t5/General-email-queries/Basic-email-account-trying-to-access-a-suspended-sub-account/m-p/2356430#M111905 jackiemcdougall 2024-03-17T15:08:19Z https://community.bt.com/t5/General-email-queries/Basic-email-account-trying-to-access-a-suspended-sub-account/m-p/2356444#M111913 <P>Hi <SPAN style="background: var(--ck-color-mention-background); color: var(--ck-color-mention-text);"><a href="https://community.bt.com/t5/user/viewprofilepage/user-id/328728">@jackiemcdougall</a></SPAN> thanks for posting, when was the last time you accessed that email account?&nbsp;</P> <P>Thanks</P> <P>Neil</P> Sun, 17 Mar 2024 16:43:23 GMT https://community.bt.com/t5/General-email-queries/Basic-email-account-trying-to-access-a-suspended-sub-account/m-p/2356444#M111913 NeilO 2024-03-17T16:43:23Z