This topic

Logging in to email

Terrior — Fri, 22 Mar 2024 09:01:33 GMT

The new email logging format has appeared on my PC. I tried to log in and was told there is an error with my account. BT inform me to contact the "Help Desk" (where is that as it isn't obvious on its "Help pages") with a bmx_2xxx reference. I don't appear to be able to find where to enter this reference. I am already still very disappointed with the BT "New Email Format" as the address book is still totally random and not in alphabetical order, like EVERY other email provider I have ever used over 30 years. Does anyone have any ideas?

Re: Logging in to email

GeoffreyC — Fri, 22 Mar 2024 09:12:01 GMT

DownDetector is alive with errors. I have been trying to log in to all 6 of my email accounts and have had the same response as above. My experience with BT has been worsening over the last year, and Iwill move to Sky or Trooli within the next month or so.

BT have some good ideas, but are very poor at implementing them?

Re: E mail log in

prabtcom — Fri, 22 Mar 2024 09:15:20 GMT

I cannot log n. I have gone round and round in circles, now it says ' too many requests '

Error when logging on 22 march 2024

max4 — Fri, 22 Mar 2024 09:16:54 GMT

We been told BT email is changing. I think it happened to me this morning.

There are now a couple of new steps to fill in before you can access email. I can input username, email and password but then I get an error flagged up on the bt.com page - it says to quote 'bmx-2xxx' from the url. I can see the bt.com page and can access the menu to get to emails this way. This is a pain on desktop - but at least I can see emails. I can't get past the login details on my phone.

Re: Logging in to email

janets1 — Fri, 22 Mar 2024 09:22:40 GMT

I have the same problem, sometimes i get the old email log in page and that still works but then i get the new one and it refuses to move away from the page were you put your user name. It then comes up with the error too many attempts. When i do get in and get timed out i just get a blank screen were as in the past it took you back to the log in page so i have to start the same frustrating cycle all over again.

I have wasted so much time over the last week trying to get to my emails, why do we have to jump through hoops every time BT decide to "improve" the service.

Re: Error when logging on 22 march 2024

walkebb — Fri, 22 Mar 2024 09:23:24 GMT

I've been getting these messages since the "change" and I'm frequently having issues trying to access emails on both the mobile phone and desktop. Same issue today on desktop, same error code as you however I cannot access emails. Absolute pain in the axxx!

Re: Error when logging on 22 march 2024

ffmitchell — Fri, 22 Mar 2024 09:25:30 GMT

Same for me today (22nd).
When I try to log-in to mail, I get "Too many requests". Going in via main site I get a code 'bmx-2008'
Why BT has to change things when it was all working OK, I do wonder !!

Re: Error when logging on 22 march 2024

jjgraphics — Fri, 22 Mar 2024 09:25:53 GMT

Yes, what a mess this has turned into – a very good example of "fixing something which ain't broke".

Endless "too many requests" responses when trying to log in to Webmail.

When I do eventually get to the log-in page it takes forever to load.

Nothing happens when I press Login after entering my credentials or after a long wait I get the "too many requests" response.

John

Re: Error when logging on 22 march 2024

andydenyer — Fri, 22 Mar 2024 09:47:08 GMT

I'm not getting past the following error message:

Cannot login to BT email: "Too many requests"

I see it's being reported here:

https://downdetector.co.uk/status/bt-british-telecom/

And they have the cheek to increase their prices for this shambles in just over a week's time!!

Email - Too many f=requests - unable to login to email account

AlanC4 — Fri, 22 Mar 2024 09:36:41 GMT

I keep getting too many requests when trying to login into BT email account, what is wrong. This is since new BT update.

Re: Error when logging on 22 march 2024

ffmitchell — Fri, 22 Mar 2024 09:38:46 GMT

Now available as of 09.38.

Re: Error when logging on 22 march 2024

jjgraphics — Fri, 22 Mar 2024 09:41:41 GMT

Nope. Still not working.

John

Re: Error when logging on 22 march 2024

JWS — Fri, 22 Mar 2024 09:41:45 GMT

Still not working for me (09.41).

Re: Email - Too many f=requests - unable to login to email account

Aljbri — Fri, 22 Mar 2024 09:42:55 GMT

Me too. No idea what is going on but i can log in on my iPad

bt email not functioning properly

englandjeff — Fri, 22 Mar 2024 09:43:16 GMT

Can anyone say when Bt email will be working correctly again? This morning I thought I had lost a SENT email which I had transferred to a special folder. Eventually I found it in DRAFTS together with a lot of other recent emails that had got there. I am getting all manner of problems. Sometimes emails won’t send because there is supposedly a URL in the email (when there are no such things). Paragraph spacing gets deleted when emails are sent and this makes me look bad to the recipients. These are just examples. Have we got schoolchildren working on the system? Wouldn’t it have been better to work on a non-live copy of the system to make sure it is working properly before inflicting such widespread changes on to users?

Re: Email - Too many f=requests - unable to login to email account

jane63moore — Fri, 22 Mar 2024 09:44:24 GMT

Me too. Can't they do anything right? The webmail has been clunky ever since this 'upgrade' business started and now its completely inaccessible.

Re: Error when logging on 22 march 2024

JH58 — Fri, 22 Mar 2024 09:46:05 GMT

Still can't get in - no comment from BT

Re: Error when logging on 22 march 2024

NeilO — Fri, 22 Mar 2024 09:49:42 GMT

Hi Everyone,

I'm sorry about the problems you're experiencing accessing your BT email. We are aware of this and working on a solution.

In the meantime, you can still access your email by using the BT email app or email clients.

Thanks

Neil

Re: Error when logging on 22 march 2024

andydenyer — Fri, 22 Mar 2024 09:51:23 GMT

Not working for me yet. I'm getting to the log-in page but am now getting the following message:

Sorry, something's gone wrong!

There seems to be a problem with your account. Please try again!

If you keep getting this message please contact the helpdesk, quoting the error code starting bmx_2xxx you'll find in your browser.

Re: Logging in to email

dcdick — Fri, 22 Mar 2024 09:51:26 GMT

Same problem with me

Can't login to mail today with varying reasons from "incorrect password" to "too many requests"

Nice new log in page though 😊