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BT email cancelled without any warning

michaelwilliamhill — Fri, 22 Mar 2024 10:00:50 GMT

My BT email has been cancelled without any warning. We moved house 6 weeks ago to temporary accommodation so could not transfer our BT Broadband and phone. When I phoned BT they said I could continue BT email which I requested but also asked to upgrade to BT Premium email. They could not complete this at the time and said someone would phone back to do the upgrade at about £6 pm. Nothing happened. Today I cannot get into email or my account. Phoning BT I was told my account has been closed including email. It seems this cannot be reversed. The same thing happened a few years ago when my credit card expired without my knowing. Is there any way around this, can a closed account be reversed? I have no confidence in BT being able to put this right. Anyone with similar experiences and solutions? Thanks

Re: BT email cancelled without any warning

imjolly — Fri, 22 Mar 2024 10:41:27 GMT

have you tried to access mail using web browser and not app

Re: BT email cancelled without any warning

gg30340 — Fri, 22 Mar 2024 10:46:26 GMT

Your email account will have been downgraded to the BTMail basic account which can only be accessed using a web browser.

You can call the BT Premium email team and have your account moved to a BT Premium email account.

The contact details are in the following link in the Premium Email section.

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