This topic

Typing an email cursor keeps moving randomly to start and missing out letters

Andrew09 — Wed, 20 Mar 2024 15:36:54 GMT

How do I fix the cursor, as when I'm typing an email with the new BT mail, the cursor keeps randomly going back to the start and missing out letters. It is becoming so frustrating and time consuming.

It also changes font midway through the message.

Another gripe is the gap above the signature which cannot be altered.

Is there a BT contact whereby I can revert to the original email format.

Re: Typing an email cursor keeps moving randomly to start and missing out letters

gg30340 — Wed, 20 Mar 2024 15:41:43 GMT

@Andrew09

The cursor moving and the font changing are known problems and BT are apparently working on a fix.

The gap above the signature can not be changed.

You can not revert back to the "old" system.

Webmail migration update - BT Community

Re: Typing an email cursor keeps moving randomly to start and missing out letters

Andrew09 — Wed, 20 Mar 2024 15:47:00 GMT

Thank you. I accept that currently the gap above the signature cannot be changed, but you could previously, so why has this been changed. Whilst I accept that you cannot revert back to the old system it would have been much better customer service if it allowed the customer the choice. How can a launch of such a poor 'upgrade' have taken place without rigorous testing.

Re: Typing an email cursor keeps moving randomly to start and missing out letters

Andrew09 — Wed, 20 Mar 2024 15:48:35 GMT

I appreciate that it's not your fault gg30340 but trying to contact BT directly is impossible.

Re: Typing an email cursor keeps moving randomly to start and missing out letters

gg30340 — Wed, 20 Mar 2024 15:49:49 GMT

This is a BT residential customer to customer forum. You would need to contact BT and ask BT those questions.

EDIT: This post crossed with your one above.

Re: Typing an email cursor keeps moving randomly to start and missing out letters

PhilipS1958 — Thu, 21 Mar 2024 10:13:43 GMT

I have exactly the same problem with the cursor and font. I would love to raise it with BT, but there is nowhere obvious online, hence ending up here. Good to hear that it's on their radar, but would like to know when the fix will be carried out, as EVERY email now takes ten times as long to complete because of 'cursor jump'.

Any idea, or could you point us in the right direction?

Re: Typing an email cursor keeps moving randomly to start and missing out letters

gg30340 — Thu, 21 Mar 2024 10:52:19 GMT

@PhilipS1958

I posted a link to the latest update in an earlier message in this thread. There is no given timescale.

The best way to resolve all the problems with the BTMail interface is to download and use an email client such as Thunderbird or eM Client.

This will allow you to access and use your BTMail email accounts without using the web page interface.

Re: Typing an email cursor keeps moving randomly to start and missing out letters

bobhobley — Sat, 23 Mar 2024 15:01:01 GMT

BT have been "working on a fix" for far too long. This is unacceptable and the email system, as it is, is unfit for purpose. BT are a shambles for releasing such very poorly tested software and then not fixing it!

Re: Typing an email cursor keeps moving randomly to start and missing out letters

licquorice — Sat, 23 Mar 2024 15:11:00 GMT

As I keep saying, the email system is not unfit for purpose. It is the BT supplied user interface, that you don't have to use, that is unfit for purpose.

Simply use a mail client and all the problems disappear.

Re: Typing an email cursor keeps moving randomly to start and missing out letters

bobhobley — Sat, 23 Mar 2024 15:55:18 GMT

Thank you that is very (un)helpful!
How about giving a more positive reply instead of being so aggressive?

Re: Typing an email cursor keeps moving randomly to start and missing out letters

licquorice — Sat, 23 Mar 2024 15:57:51 GMT

Please tell me what is unhelpful about recommending a solution to your problems. I will be interested to hear.

Re: Typing an email cursor keeps moving randomly to start and missing out letters

bobhobley — Sat, 23 Mar 2024 16:03:28 GMT

If you don't know, I'm sorry, I can't help you. Is there anybody else I can communicate with? I don't want you to write to me again. Thank you! (not)

Re: Typing an email cursor keeps moving randomly to start and missing out letters

licquorice — Sat, 23 Mar 2024 16:14:49 GMT

You can communicate with who you like, this is a public forum and I'm just another customer who is free to post helpful advice which folks seem reluctant to try for some reason.

You have no idea how frustrating it is seeing people struggling with a totally hopeless interface when there is a free solution to overcome the problems that takes a few minutes to implement with no technical knowledge required.

Those who have adopted my recommendation are grateful for the advice.

Re: Typing an email cursor keeps moving randomly to start and missing out letters

gg30340 — Sat, 23 Mar 2024 17:39:49 GMT

@bobhobley wrote:
Thank you that is very (un)helpful!
How about giving a more positive reply instead of being so aggressive?

Can you point out how the reply you were given was "aggressive" and "(un)helpful!" as I can not see any aggression in the very helpful reply that you were given so I must be missing something.

Re: Typing an email cursor keeps moving randomly to start and missing out letters

bobhobley — Sat, 23 Mar 2024 17:53:43 GMT

Yes, you are, and still are!

Re: Typing an email cursor keeps moving randomly to start and missing out letters

gg30340 — Sat, 23 Mar 2024 18:47:02 GMT

@bobhobley wrote:
Yes, you are, and still are!

I have no idea what you are saying so I will leave you to try and find a solution to what ever your problem is!

Re: Typing an email cursor keeps moving randomly to start and missing out letters

Rosbeck — Thu, 27 Jun 2024 18:05:06 GMT

Hi distinguished sage, I have same problem of text jumping. I'm afraid we are not all techy, and wouldn't know how to use an email client, rather than BT without more explanation. I suppose we could Google it . Perhaps Outlook would work. It may be already on my computer.

Re: Typing an email cursor keeps moving randomly to start and missing out letters

licquorice — Thu, 27 Jun 2024 18:23:24 GMT

Just go to https://www.thunderbird.net/en-GB/ and download the appropriate version for your computer, run the downloaded file, enter your email address and password when prompted, accept the default IMAP and that's all there is to it.

Re: Typing an email cursor keeps moving randomly to start and missing out letters

Rosbeck — Thu, 27 Jun 2024 19:13:19 GMT

Thanks. May try it. Tried Outlook but ad emails seem to arrive every few minute which doesn't happen in BT. thought it was just me leaning on some key by mistake so glad to hear others have cursor moving problem.

Re: Typing an email cursor keeps moving randomly to start and missing out letters

prabtcom — Tue, 13 Aug 2024 07:31:39 GMT

I am getting a number of the same or similar faults

The text sometimes moves at random when I am typing, sometimes to the start, sometimes partway through what I have already typed.

The size of the text changes to smaller

Extra blank lines are introduced ( just as is happening now in this message ! )

When I try to type a line of ---------------, I get a lot of 'funny' blank lines

Sometimes when I reply to an email it is sent to me !