This topic

Lost email account

SuperFresco — Wed, 27 Mar 2024 22:03:39 GMT

My wife cannot log into her email account and when I check my 'Manage your email' her account has vanished. It states I have used 4 of my 11 email accounts but then says I only have 3 active email accounts (and none of them are my wife's account which was working fine earlier today).

Can anyone help? She's panicking because she thinks she has lost all her emails!

Re: Lost email account

infinitywaiter — Thu, 28 Mar 2024 01:31:44 GMT

Have you checked everything here:

https://www.bt.com/help/email/why-has-my-bt-email-address-been-suspended-or-deleted-

Re: Lost email account

SuperFresco — Thu, 28 Mar 2024 11:26:44 GMT

Tried all of the advice in the link already but as the email account is not showing under my management screen, there is nothing I can do without direct intervention by the BT support team.

Re: Lost email account

RobbieMac — Thu, 28 Mar 2024 11:31:11 GMT

Thanks for your posts and welcome back @SuperFresco

I am sorry for the problems your Wife is having logging into her mailbox. We can pick up and help you out. I have sent you a private message with instructions on how you can send us over your details and we'll look into this for you. See: Private messages

Thanks,

Robbie