This topic

Keep me logged in

PatrickPhair — Thu, 28 Mar 2024 11:41:46 GMT

Until two weeks ago the email login screen included a tick box marked "Keep me logged in". That box has now disappeared and I keep getting logged off. Is this a deliberate change, or is there a new way to stay logged in?

Patrick

Re: Keep me logged in

walace58 — Fri, 29 Mar 2024 15:20:28 GMT

Was about to ask the same question, ithas started to happen to me in the last few days.

Brian

Re: Keep me logged in

ArtJP — Fri, 29 Mar 2024 16:28:34 GMT

I have been having the same problem ogver the last week. real nuisance. Any clues as to why yet?

Re: Keep me logged in

jaret139 — Fri, 29 Mar 2024 22:20:03 GMT

Yes me too!!!

Absolutely ..a pain in the rear! I do NOT want to have to log in with Blo*** Captures every time I log in! BT PLEASE GET THIS SORTED!

BT Email

Soulboy1966 — Sat, 30 Mar 2024 14:12:51 GMT

Why has BT email changed as I now have to log in every time I check my emails, Is there a way to stay logged in.

Re: BT Email

gg30340 — Sat, 30 Mar 2024 14:18:25 GMT

At present the answer is no there is no way to stay logged in.

That may change at some point in the future but don't hold your breath waiting for it to happen.

Re: BT Email

Soulboy1966 — Sat, 30 Mar 2024 15:08:57 GMT

Thank you, Its a PITA as stated, BT emails on my mobile stays log in but prefer to use my laptop for business emails.

Re: Keep me logged in

infinitywaiter — Sat, 30 Mar 2024 15:10:44 GMT

BT are aware of this, however I doubt it will be a high on the list of things to do job.

If you want to stay logged in then just use the BT Mail app on your mobile phone.

I hardly ever use BT Email through logging on via computer, so always just login and then log out.

Also, what about security if you leave computer login as keep logged in and you're using a public or shared device?

It's not that hard for somebody to come along and gain access to what you've just been looking at and doing.

Even always logged in just at home isn't always safe if somebody gains backdoor access to your computer or BT account.

Also, try another web browser and see if it still occurs and just check your web browser or any third party programme, to make sure that cookies for BT Email are not being deleted when you exit the browser etc, as that could clear any cookie BT are using to keep you logged in.

Finally, however, I'm happy if BT Email logs out automatically on computer or mobile etc after a set timeout or after an app update for example.

Having to login after that is good for security and also helps to make you keep remembering your login details, even if you're used to autofill with passwords etc.

Re: Keep me logged in

jaret139 — Sat, 30 Mar 2024 16:31:45 GMT

It's not the logging in so much as those damn captcha photos which seems to take 3 sets to complete log in, a complete annoyance!

Re: Keep me logged in

PeterE17 — Sun, 31 Mar 2024 12:45:55 GMT

@jaret139wrote:
It's not the logging in so much as those damn captcha photos which seems to take 3 sets to complete log in, a complete annoyance!

@jaret139 Have you read this post? The captcha photos are triggered by using a VPN, does that help?

https://community.bt.com/t5/Email/New-Email-system-robot-check/m-p/2357968#M112281

Re: Keep me logged in

jaret139 — Sun, 31 Mar 2024 17:16:54 GMT

Thanks for that , just read the threads, I suspect that the vpn Mcaffee is the culprit, will disconnet and see how it goes.

Re: Keep me logged in

PatrickPhair — Thu, 04 Apr 2024 22:38:59 GMT

Two days ago I received an email from "BT Community Forums" (a "no-reply" address) asking if my question had been answered.

As with my other query the problem appeared to have gone away, since sometime last week I had a login screen with a box marked "Keep me signed in".
I ticked it and duly remained signed in ... until just now, when I was greeted with another login screen and no box to tick.

So my problem has not been resolved and I cannot record an Accepted Solution.

During the time I stayed signed in I realised that nobody had really explained what had happened. Was the change deliberate? If so, why was it made?

Patrick

(In order to post this I had to sign in again. This time, signing in to the Community rather than to my email, I had a "Keep me signed in" box. I ticked it. Maybe that will fix it for now.)

Re: Keep me logged in

PatrickPhair — Fri, 05 Apr 2024 21:03:32 GMT

For the time being I am remaining logged in to the community forum, but not to email where I have had to log in twice today (so far). So the old login screen I had last week only gave me a brief respite. The original problem remains.

Patrick

Re: Keep me logged in

gg30340 — Fri, 05 Apr 2024 22:20:18 GMT

@PatrickPhair

The forum log in page has no connection what so ever with the BTMail log on page so it is irrelevant that you are kept logged onto the forum but not to BTMail.

The BTMail log on page has had the "stay logged on " box removed by the BTMail developers for what ever reason and there is no indication that it will be reinstated.

Re: Keep me logged in

walace58 — Fri, 05 Apr 2024 23:10:15 GMT

What is even worse it is a 2 stage login, you have to enter username , click for a 2nd screen to enter password.

Also although the login has changed it was was not announced or communicated by BT , with reasons

Re: Keep me logged in

Froggy_Lady — Mon, 08 Apr 2024 12:18:20 GMT

@gg30340

So we're back to where we were months ago! Am I right in thinking it has something to do with the link-up with EE?

It's even more frustrating now as I thought the log-in problem had been sorted. It's happening more frequently than ever. The situation was not improved by being hacked last weekend - which took four hours over three sessions with BT to resolve.

Re: Keep me logged in

gg30340 — Mon, 08 Apr 2024 14:13:51 GMT

@Froggy_Lady wrote:

@gg30340

So we're back to where we were months ago! Am I right in thinking it has something to do with the link-up with EE?

It's even more frustrating now as I thought the log-in problem had been sorted. It's happening more frequently than ever. The situation was not improved by being hacked last weekend - which took four hours over three sessions with BT to resolve.

It has nothing to do with the "link-up" with EE. EE do not offer an email service to residential customers.

It is as BT stated in the following link and the fact that the roll out of the "new" email interface was, like most things with BT, not tested in the real world to ensure that it would be fit for purpose.

BT Email is changing | Help | BT | BT Help

Re: Keep me logged in

Froggy_Lady — Mon, 08 Apr 2024 14:37:22 GMT

@gg30340

So once again BT is letting down its paying-through-the-nose customers. When is going to catch up with tried and tested and up-to-date technology? (Hypothetical question!)

Re: Keep me logged in

licquorice — Mon, 08 Apr 2024 14:47:36 GMT

It has nothing to do with 'tried and tested up-to-date technology' we are talking about a webmail interface.

If you want better technology use the proper tool for email, a mail client designed for the job such as Thunderbird or EmClient rather than a bodged up interface for a platform designed for web browsing.

Re: Keep me logged in

Froggy_Lady — Mon, 08 Apr 2024 14:58:49 GMT

@licquorice

It shouldn't be necessary. I have no problems with Gmail.