This topic

New BT Email format

LAS35 — Fri, 16 Feb 2024 13:09:14 GMT

Both my husband and me are really frutrated with this new format. Apart from the issues many have already mentioned. We are experiencing problems trying to write emails. After the opening address - Dear etc. halfway through typing I notice that suddenly the text has jumped back to the beginning of the email before the 'Dear'. I type really fast so I thought it was me hitting a key somewhere, but he types slow and even when I type with one finger only, it's still doing it. Sometimes 5 or 6 times during the course of a short email. What's going on?

Re: New BT Email format

JVB1664 — Fri, 16 Feb 2024 13:55:51 GMT

I have exactly the same problem. Add to that it keeps changing font size and is generally so slow.

Re: New BT Email format

ChesterDrawers — Fri, 16 Feb 2024 14:05:11 GMT

Hello I logged into my email today and also noted this annoying tendency for the cursor to Jump back to the start of the Email. Why BT cant just leave something alone that works perfectly will is beyond and comprehension. Also you will find confirmation of a sent email takes forever. Leaving you wondering if its been sent. Fortunately it shows on the phone.

To avoid frustration writing an email i would suggest writing in Word and copy and paste.

Peter

Re: New BT Email format

LAS35 — Fri, 16 Feb 2024 16:06:57 GMT

I agree with you, but cutting and pasting kind of defeats the object of an email which is speed!

Re: New BT Email format

gg30340 — Fri, 16 Feb 2024 17:44:37 GMT

This is a known problem that has been reported many times. BT are aware of it and hopefully it will be resolved soon.

If you have any further problems, which I suspect you will, have a look through this thread and the other threads on the email board of the forum and you may find a way to mitigate the problem.

BT Webmail Feedback - BT Community

Also have a look at this message.

Webmail migration update - BT Community

Re: New BT Email format

PeteTH — Tue, 20 Feb 2024 15:09:27 GMT

I have exactly the same issue . . . and several more niggles with this downgraded new email system. We have been invited to share any other new issues on this community page and I will now do so.

Re: New BT Email format

Neil28 — Sat, 24 Feb 2024 08:38:28 GMT

I too am having the problem that when typing an email in the new format, my curser keeps jumping to the start of the email. And so I have to return the curser to where I am typing. Happens over and over and over again. It is driving me nuts!

Oh, and that is just the worst of of many many problems with this new format I am experiencing. First there was the Post Office scandal, now there is the BT email scandal.

Re: New BT Email format

NCT1973 — Mon, 04 Mar 2024 13:09:38 GMT

Hello: I am having issues too - I am so frustrated and ANNOYED e.g. when I open an email to reply to it, it is often very slow to show my typed text, and sometimes even crashes when I type too fast....grrrrr ....this new system is SO much worse than the prior system, what is BT playing at??? Have they also changed the MAX permitted size of email 'threads'? I am having to constantly re-start an email thread with one of my key clients, which is highly annoying, as then we cannot always track conversations and attachments. Is there is a direct telephone # I can call BT on to sort this mess out?

Re: New BT Email format

Stephen5000 — Tue, 05 Mar 2024 09:49:58 GMT

@Neil28wrote:
Oh, and that is just the worst of of many many problems with this new format I am experiencing. First there was the Post Office scandal, now there is the BT email scandal.

Neil, your analogy to the Post Office scandal is in incredible poor taste. That scandal drove 4 people to take their own life, and 1000s to be deprived of their livelihood, and 100s to be absolutely wrongly convicted and imprisoned stripped off their reputation & freedom. In addition to being wrongly accused of stealing 100s of £1000s which they didn't. All because of a faulty computer system which had it's numerous flaws covered up at the highest level.

With respect, you Sir, are suffering an errant 'cursor' on a screen...

Re: New BT Email format

PeteTH — Tue, 05 Mar 2024 12:36:05 GMT

Just to add that I support only the first para of Neil's thread, viz: "I too am having the problem that when typing an email in the new format, my curser keeps jumping to the start of the email. And so I have to return the curser to where I am typing. Happens over and over and over again. It is driving me nuts!"

Re: New BT Email format

Regann — Tue, 05 Mar 2024 16:10:46 GMT

Same here, happens all the time, it is a total joke, and BT is doing nothing to solve it, and very very time consuming.

Re: New BT Email format

licquorice — Tue, 05 Mar 2024 16:32:10 GMT

65 Views

Message 593 of 596

Hi - I've been working with our internal teams on this side to improve the line of communication on Webmail updates.

Our teams have been working through feedback and comments from this thread. We have a list of 38 customisations and improvements that are currently with software development teams and will be released following full testing. I'll share an update with dates as soon as we have one.

It was important we completed the move to keep our email platform secure and up to date, so it can support the latest software, while also fixing some known issues.

We’re sorry if you’ve experienced issues with the new version. We appreciate and have been listening to your feedback.

Re: New BT Email format

licquorice — Tue, 05 Mar 2024 16:33:02 GMT

I guess you didn't read that post.

Re: New BT Email format

PeteTH — Tue, 05 Mar 2024 16:57:49 GMT

That's right. Unaware of Re: BT Webmail Feedback comments until today . . . and there's over 600 of them!
I assume we can still make suggestions for (other) improvements?

Re: New BT Email format

JanB5 — Wed, 06 Mar 2024 17:12:54 GMT

It's slow, unwieldy, not user friendly and seems to do as it pleases. Every day I log in hoping to see an improvement but if anything its getting worse with the simplest of tasks resulting in an error message. Beyond frustrated to have gone from a fast, familiar set up to this highly disappointing "upgrade"

Re: New BT Email format

gg30340 — Wed, 06 Mar 2024 18:16:33 GMT

@PeteTH wrote:
That's right. Unaware of Re: BT Webmail Feedback comments until today . . . and there's over 600 of them!
I assume we can still make suggestions for (other) improvements?

There may be over 600 posts on that thread but the vast majority of them are just repeating issues that have already been posted about or if there is one, repeating work arounds or how to change settings to mitigate the issues.

EMAIL FONT

BillandJane62 — Fri, 08 Mar 2024 14:50:46 GMT

Unlike here!!!! The font size for everything to do with the email screens is FAR TOO SMALL and not the correct size as recommended by the Blind

Where can I change this default

The partially sighted must be struggling like hell.

Re: New BT Email format

BillandJane62 — Fri, 08 Mar 2024 14:55:13 GMT

But we should not have to. So annoying being so small. How do the partially sighted cope? It is not the recommended font and font size that is recommended by the RNIBP which includes those that are partially sighted.

Re: New BT Email format

Stephen5000 — Fri, 08 Mar 2024 15:14:32 GMT

@BillandJane62wrote:
But we should not have to. So annoying being so small. How do the partially sighted cope? It is not the recommended font and font size that is recommended by the RNIBP which includes those that are partially sighted.

I know this is a 'workaround', but if you wish to increase the size of the font within your browser, press the 'ctrl' button with the '+' function, each tap of the button will increase the size. To return back to standard, press the 'ctrl' button along with the '0' (zero) button...

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